Help Desk: best apps and software (page 2)

Giva

Giva is a cloud-based, HIPAA-compliant service management app for help desk, ITSM, and customer support. It provides ticketing, SLA tracking, reporting, analytics, and AI-assisted agent tools.

Cobbai

Cobbai integrates genAI in customer service with tools for workflow control, agent support, and ticket analysis, aimed at improving efficiency and quality.

Gist

Gist is a customer engagement platform that combines tools for live chat, email marketing, and support to enhance communication and sales for businesses.

Zenchat

Zenchat is a messaging app for teams that includes task management features for streamlined communication and project organization.

Charla

Charla is a live chat app that enables instant communication with visitors, supports ticket management, provides a knowledge base, and offers performance insights.

C-Zentrix

C-Zentrix is a customer experience and contact center solution that centralizes communication across channels, improving interaction management and customer satisfaction.

Contivio

Contivio is an omnichannel cloud contact center app that integrates with CRMs to manage customer communications through phone, email, chat, and more.

Deepser

Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.

IrisAgent

IrisAgent automates customer support with AI for faster ticket resolution, proactive issue discovery, and improved communication between support teams and customers.

Tegsoft

Tegsoft is a contact center solution providing omnichannel customer management via phone, chat, email, and social media, with a CRM for personalized service.

Serval

Automates IT help desk requests and onboarding/offboarding using AI-generated workflows, routes complex tickets to staff, and enforces policy checks and access logging.

UseResponse

UseResponse is a customer support platform that integrates feedback, helpdesk, live chat, and knowledgebase tools to improve customer experience and engagement.

Okdesk

Okdesk manages service requests, dispatching, field work, equipment maintenance, contracts, SLAs, inventory, and reports for support, IT, and maintenance teams.

ITSM 365

Cloud-based service desk for managing support tickets, SLAs, assets, workflows, knowledge bases, and reports across IT and other business departments.

해피톡

Happytalk centralizes web chat, messaging channels, chatbots, AI tools, and live-agent support to help businesses manage customer inquiries and monitor service performance.

Helploom

Helploom provides unlimited live chat and AI-driven 24/7 support, a shared inbox for unlimited teammates, easy website setup, email follow-ups, lead capture, and human escalation.

NICE inContact

NICE inContact is a cloud-based contact center solution for managing customer interactions across various channels with tools for analytics and workforce optimization.

Customerly

Customerly is a customer service and marketing automation platform that integrates live chat, helpdesk, and CRM to streamline communication and enhance customer relationships.

Onepilot

Onepilot simplifies customer care outsourcing for brands, offering 24/7 support across multiple channels, with quick setup and a broad client base in Europe.

ControlHippo

ControlHippo is a shared inbox app for WhatsApp, designed for sales and support teams to manage customer communications efficiently across multiple devices.

QContact

QContact is a CRM and communication platform for managing customer interactions via voice, chat, email, and SMS across multiple channels.

BoldDesk

BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.

Yuma

Yuma AI Ticket Assistant streamlines customer support by automating replies, summarizing conversations, and integrating with Help Desk and e-commerce platforms.

CX Genie

CX Genie is an AI-powered customer support platform that automates tasks, offers multilingual support, and integrates with popular platforms for enhanced efficiency.

Cust

Cust is an AI-powered customer success platform that helps teams engage and support smaller customers through personalized success plans.

Chatmasters

Chatmasters is an AI chatbot service that automates customer support and sales, providing quick responses across multiple channels.

Nubitel CX

Nubitel CX is an omnichannel cloud contact center solution that integrates various communication tools for seamless customer interactions.

Mava

Mava is a customer support platform designed for community-driven companies, allowing them to manage support tasks efficiently in one location.

Vivantio

Vivantio is a service management app for B2B teams, offering ticket management, workflow automation, and a self-service portal for efficient incident resolution.

DataKnowl

DataKnowl is a customer service platform that integrates a cloud phone system, contact center, and support ticket system with AI-driven self-service features.

Desk360

Desk360 is a customer support platform that centralizes communication across multiple channels, allowing businesses to manage customer interactions efficiently.

Keeping

Keeping is a customer support platform integrated with Gmail, allowing teams to manage requests, assign tasks, and add notes directly within their email.

Robylon AI

Robylon is an AI customer support platform that automates 80% of queries across multiple channels, improving response times and reducing costs.

Bright Pattern

Bright Pattern is an AI-powered omnichannel contact center software that enhances customer service across multiple digital channels, integrating with various CRM systems.

Blinger.io

Blinger.io is an omnichannel customer support platform that integrates messaging apps, live chat, and email into a single helpdesk interface.

Mimin

An AI platform for businesses to manage customer chats and calls across channels, automate replies and tasks, and handle support, sales, and transactions in one workspace.

SherpaDesk

SherpaDesk is a cloud-based professional service automation tool that streamlines customer support, tracks time, and monitors project profitability.

Bread Crumbs

Bread Crumbs unifies customer conversations across WhatsApp, email, and web chat, with tools to manage support, use AI assistance, track performance, and collect feedback.

DobroDesk

AI customer support for email and chat. Handle answers, bookings and order requests in one conversation, with shared inboxes, human handoff and web/mobile SDKs. From EUR 19/month.

Intake

Intake helps SaaS support teams manage customer conversations and automate common questions using product documentation and account context.

askVela

AI live chat widget for e-commerce and websites that answers customer questions using store and site data, with quick setup on most platforms.

Kriseena

Kriseena connects to Shopify or WooCommerce and uses order data to answer customer support questions, draft replies, and help manage chats and email.

SparrowDesk

SparrowDesk is a help desk and ticketing platform that centralizes email, chat and other channels into one inbox, with automation, an AI agent, a knowledge base and SLA tools.

HelpCenter.io

HelpCenter.io simplifies customer support by providing a knowledge base, ticketing system, and AI automation to manage inquiries across multiple channels efficiently.

5chat

5chat provides a lightweight live chat for websites with fast loading, AI auto-tagging and real-time summaries, visitor insights, ticketing, and mobile apps for handling conversations.

美洽

美洽 is an app that provides a platform for businesses to manage customer service across various channels, enhancing communication and support.

53KF

53KF is a customer service platform that offers multi-channel support, customizable interfaces, and tools for data analysis to enhance sales and optimize costs.

GoDesk

GoDesk is a customer support software that streamlines service operations by managing tickets, profiling customers, and providing insights.

ClearFeed

ClearFeed organizes Slack requests into a single queue, uses AI to flag important messages, integrates with other tools, and streamlines communication for support teams.

Replyco

Replyco is an eCommerce helpdesk app that consolidates customer messages into one inbox, automates responses, and integrates with various communication platforms.

Ringflow

Ringflow is a cloud-based contact center platform that integrates multiple communication channels for efficient customer support and personalized interactions.

Odigo

Odigo is a contact center platform that enhances brand-customer interactions through multi-channel communication and AI-driven solutions for improved service and efficiency.

Mojo Helpdesk

Mojo Helpdesk is a cloud-based customer support tool that centralizes and streamlines ticket management for IT support and customer service teams.

Duckie

Duckie is an AI assistant for support teams, helping resolve issues, answering technical questions, and triaging requests across platforms like Slack, Zendesk, and Discord.

LabiDesk

LabiDesk is a Helpcenter software that manages customer support through a knowledge base, shared inbox, chat, and customizable tools for efficient communication.

HelpSpace

HelpSpace is a customer support tool that organizes inquiries via a ticketing system, offers a knowledge base, and facilitates multi-channel communication for businesses.

Chaskiq

Chaskiq is a customer support platform that facilitates messaging for marketing, support, and sales, integrating various communication channels and automation tools.

Richpanel

Richpanel is a customer service platform that streamlines support with a self-service portal, live chat, multi-channel help desk, and analytics tools for better management.

Desku

Desku is an AI-driven customer support platform for E-commerce and SaaS, offering tools like chatbots, live chat, and knowledge bases to streamline customer interactions.

HelpNinja

HelpNinja is a helpdesk app for small businesses, designed to manage customer inquiries and enhance support operations with efficient communication and issue resolution.