Help Desk: best apps and software (page 3)

Simla.com

Simla.com is a CRM platform that manages customer interactions, integrates with eCommerce platforms, and automates tasks for improving customer service.

erxes

erxes is an open-source platform for CRM, marketing automation, and customer service, enabling businesses to manage interactions and enhance customer experiences effectively.

Tactful

Tactful is an AI-driven tool for managing customer communication across channels, featuring a unified inbox, queue management, reporting, and an automated chatbot.

ReplyDesk

ReplyDesk is a cloud-based help desk app that unifies customer communication, automates responses, and simplifies issue resolution for online retailers.

Thena

Thena is a ticketing platform for B2B customer support that enables real-time messaging and AI assistance for brands to improve customer interactions.

OnCustomer

OnCustomer is an omnichannel communication platform for businesses to manage customer interactions and support through various channels.

Infoset

Infoset is a cloud platform that integrates and manages support and sales channels like calls, email, live chat, chatbots, and social media from one interface.

Cention

Cention is an omnichannel contact center app that integrates various communication channels, automates tasks, and enhances collaboration for better customer support.

UserEcho

UserEcho is a customer support software that combines helpdesk, knowledge base, live chat, and feedback forum to manage customer interactions effectively.

Neeto

Neeto is a software suite that enhances efficiency for individuals and businesses with tools for support tickets, forms, scheduling, chat, knowledge bases, and invoicing.

Aidbase

Aidbase is an AI-powered tool for startups that automates customer support through chatbots, email handling, and ticket systems, enhancing efficiency and user experience.

Sirportly

Sirportly is a help desk software that centralizes customer support communications, streamlines issue management, and enhances response efficiency across multiple channels.

PopVia

Automates first-line customer support across chat, email and web, reduces ticket volume, routes and escalates unresolved issues, and provides analytics and knowledge-base integration.

SmartBotSupport

SmartBotSupport trains chatbots on a company's content to automate customer support across channels, manage tickets and agent handoffs, and report interaction analytics.

Simpu

Simpu is a customer communication platform that integrates various channels for managing interactions and support, enhancing efficiency and relationship-building.

Omnilinx

Omnilinx is a web-based platform for managing customer support across multiple channels, centralizing interactions, and optimizing agent performance.

ServiceDeck

ServiceDeck is a field service management app that streamlines operations, automates workflows, and enhances customer interactions for service providers.

Deskhero

Deskhero is an app that automates help desk tasks, improving customer support through AI responses, ticket management, and customizable workflows.

owni.chat

AI shopping assistant and live chat for websites that answers questions from business content, helps shoppers find products, captures leads, and connects them with support teams.

ServoDesk

ServoDesk is a cloud-based IT service management platform that streamlines service requests, automates workflows, and integrates with third-party applications for effective support.

Pluno

Pluno is a customer support platform that automates workflows, manages inquiries, and enhances collaboration to improve efficiency and customer satisfaction.

Whelp

Whelp is an app that uses AI chatbots and omnichannel messaging to reduce customer wait times by 60%, while providing advanced reporting for performance tracking.

Pulsedesk

Pulsedesk is a helpdesk app that consolidates customer requests from multiple channels, providing tools for management, automation, and analytics in a single interface.

Issuetrak

Issuetrak is an issue-tracking software that helps businesses manage support requests, automate workflows, and streamline resolution processes across various industries.

CoSupport AI

CoSupport AI enhances customer support with an AI agent, self-service customer responses, and business insights through automation and data integration.

Reply Hub

Reply Hub is an AI tool for automating and personalizing responses across digital channels, improving customer service efficiency and engagement.

ChannelReply

ChannelReply helps ecommerce sellers manage messages from multiple platforms like Amazon and eBay within their helpdesk, streamlining customer service.

CommBox

CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.

Tekst.ai

Tekst.ai automates customer service by resolving common requests, prioritizing tickets, and providing agents with relevant knowledge in over 100 languages.

Support Hero

Support Hero is a Knowledge Management System that streamlines customer support by optimizing ticket management and integrating communication channels for efficient issue resolution.

SupportBench

SupportBench is a customer support software that streamlines ticket management and enhances workflow efficiency using AI for prioritization and workload balancing.

Knocket

Knocket brings website, app, email, and Telegram messages into one inbox, with chat widgets, contact pages, and AI replies based on your documents.

LiveTex

LiveTex manages customer conversations across websites, messaging apps, social networks, email, and other channels, with chatbots, automation, integrations, and analytics.

Evoriqa

Evoriqa creates an AI support agent from your website and manages customer conversations across chat, email, WhatsApp, SMS, and other channels from one knowledge base.

Conecto

Conecto combines live chat, AI support, shared inbox, CRM, ticketing, knowledge base, and analytics to help teams manage customer conversations and automate routine support.

Text

AI customer support app with live chat, ticketing, and unified inbox for managing customer conversations across channels.

Sunrise Software

Service desk and service management app for tracking incidents, requests, contacts, self-service, and knowledge sharing in one system.

Clarity

AI platform for customer support and feedback analysis that automates replies, routes tickets, and turns customer conversations into insights.

Desk365

Desk365 is an AI-powered help desk app for managing support tickets, conversations, and workflows across email, Teams, web forms, and widgets.

Megadesk

An AI support and helpdesk app for managing customer chats, tickets, and workflows from one dashboard, with knowledge base replies, routing, and human handoff.

Haildesk

A help desk app for managing support tickets, customer conversations, and team responses from one central dashboard.

Solvea

An AI support platform that resolves customer inquiries across chat, email, SMS, and phone, with integrations for tools like Shopify, Zendesk, and Intercom.

AskNeo

AskNeo combines texts, calls, and contacts in a shared inbox for teams to manage customer communication.

AISolve

Omnichannel AI chatbot platform for agencies and businesses: unifies WhatsApp, Telegram, email and web chat; build no-code automation, train bots on PDFs; white-label dashboard.

HeyDesk

AI helpdesk that detects customer emotion from voice and video, adapts agent tone, and conducts natural conversations to answer questions, book appointments, and qualify leads 24/7.

InboxAgents

InboxAgents consolidates email, chat, SMS and social messages into a single team inbox for managing, routing, assigning, tracking conversations, with portal, analytics and integrations.

Minimal AI

Builds and manages AI customer support agents for e‑commerce, resolving about 80% of tickets and handling thousands of daily inquiries for over 50 brands.

AI Desk

AI Desk is a customer service platform that uses AI to handle and route messages, automate ticketing, summarize conversations, detect language, capture leads, and help teams resolve issues faster.

HelpShelf

Combines a company's support tools into a single widget that presents context-aware help by learning what users search and view on each page to suggest relevant resources.

Botmind

Automates and optimizes customer support by classifying tickets, suggesting responses, and integrating with existing helpdesk channels to reduce manual work and speed resolutions.

Botello

Botello allows users to upload PDF information about products or services, enabling automated customer queries via a chat widget or WhatsApp.

Dealight AI

Dealight AI automates real-time customer research for service firms, identifying potential clients to increase meeting booking rates.

Daktela

Daktela is a unified communications app for managing customer interactions via voice, email, chat, SMS, and social media, enhancing operational efficiency and support.

Chatdesk Teams

Chatdesk Teams provides customer support for e-commerce brands using trained advocates to ensure fast, personalized service across multiple channels.

MINT Service Desk

MINT Service Desk is a web-based service management tool for tracking IT requests, managing assets, and facilitating communication between users and support teams.

ThinkOwl

ThinkOwl is an AI-powered customer support app that streamlines ticket management, enhances client engagement, and automates business workflows across various channels.

Enjo

Enjo is an AI tool for support management that automates most support requests and assists with the remaining inquiries.

NexxtSupport

NexxtSupport enables users to create and train AI chatbots for customer support, lead generation, and integration with websites and CRMs.

Custobar

Custobar is a customer service platform that consolidates customer data from multiple channels for efficient management and personalized interactions.

Clarabridge Engage

Clarabridge Engage is a customer service app that manages interactions across channels, consolidates data, and utilizes analytics for efficient service and customer insights.