Help Desk - Top Apps & Software

ReplyDesk

ReplyDesk is a cloud-based help desk app that unifies customer communication, automates responses, and simplifies issue resolution for online retailers.

OnCustomer

OnCustomer is an omnichannel communication platform for businesses to manage customer interactions and support through various channels.

Infoset

Infoset is a cloud platform that integrates and manages support and sales channels like calls, email, live chat, chatbots, and social media from one interface.

Cention

Cention is an omnichannel contact center app that integrates various communication channels, automates tasks, and enhances collaboration for better customer support.

UserEcho

UserEcho is a customer support software that combines helpdesk, knowledge base, live chat, and feedback forum to manage customer interactions effectively.

Vivantio

Vivantio is a service management app for B2B teams, offering ticket management, workflow automation, and a self-service portal for efficient incident resolution.

Thena

Thena is a ticketing platform for B2B customer support that enables real-time messaging and AI assistance for brands to improve customer interactions.

Neeto

Neeto is a software suite that enhances efficiency for individuals and businesses with tools for support tickets, forms, scheduling, chat, knowledge bases, and invoicing.

Aidbase

Aidbase is an AI-powered tool for startups that automates customer support through chatbots, email handling, and ticket systems, enhancing efficiency and user experience.

Sirportly

Sirportly is a help desk software that centralizes customer support communications, streamlines issue management, and enhances response efficiency across multiple channels.

PopVia

Automates first-line customer support across chat, email and web, reduces ticket volume, routes and escalates unresolved issues, and provides analytics and knowledge-base integration.

SmartBotSupport

SmartBotSupport trains chatbots on a company's content to automate customer support across channels, manage tickets and agent handoffs, and report interaction analytics.

Simpu

Simpu is a customer communication platform that integrates various channels for managing interactions and support, enhancing efficiency and relationship-building.

Omnilinx

Omnilinx is a web-based platform for managing customer support across multiple channels, centralizing interactions, and optimizing agent performance.

ServiceDeck

ServiceDeck is a field service management app that streamlines operations, automates workflows, and enhances customer interactions for service providers.

Deskhero

Deskhero is an app that automates help desk tasks, improving customer support through AI responses, ticket management, and customizable workflows.

Keeping

Keeping is a customer support platform integrated with Gmail, allowing teams to manage requests, assign tasks, and add notes directly within their email.

owni.chat

AI shopping assistant and live chat for websites that answers questions from business content, helps shoppers find products, captures leads, and connects them with support teams.

ServoDesk

ServoDesk is a cloud-based IT service management platform that streamlines service requests, automates workflows, and integrates with third-party applications for effective support.

Pluno

Pluno is a customer support platform that automates workflows, manages inquiries, and enhances collaboration to improve efficiency and customer satisfaction.

Whelp

Whelp is an app that uses AI chatbots and omnichannel messaging to reduce customer wait times by 60%, while providing advanced reporting for performance tracking.

Pulsedesk

Pulsedesk is a helpdesk app that consolidates customer requests from multiple channels, providing tools for management, automation, and analytics in a single interface.

Issuetrak

Issuetrak is an issue-tracking software that helps businesses manage support requests, automate workflows, and streamline resolution processes across various industries.

Reply Hub

Reply Hub is an AI tool for automating and personalizing responses across digital channels, improving customer service efficiency and engagement.

ChannelReply

ChannelReply helps ecommerce sellers manage messages from multiple platforms like Amazon and eBay within their helpdesk, streamlining customer service.

CommBox

CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.

Support Hero

Support Hero is a Knowledge Management System that streamlines customer support by optimizing ticket management and integrating communication channels for efficient issue resolution.

SupportBench

SupportBench is a customer support software that streamlines ticket management and enhances workflow efficiency using AI for prioritization and workload balancing.

Evoriqa

Evoriqa creates an AI support agent from your website and manages customer conversations across chat, email, WhatsApp, SMS, and other channels from one knowledge base.

Conecto

Conecto combines live chat, AI support, shared inbox, CRM, ticketing, knowledge base, and analytics to help teams manage customer conversations and automate routine support.

Sunrise Software

Service desk and service management app for tracking incidents, requests, contacts, self-service, and knowledge sharing in one system.

Clarity

AI platform for customer support and feedback analysis that automates replies, routes tickets, and turns customer conversations into insights.

Megadesk

An AI support and helpdesk app for managing customer chats, tickets, and workflows from one dashboard, with knowledge base replies, routing, and human handoff.

Haildesk

A help desk app for managing support tickets, customer conversations, and team responses from one central dashboard.

Solvea

An AI support platform that resolves customer inquiries across chat, email, SMS, and phone, with integrations for tools like Shopify, Zendesk, and Intercom.

AskNeo

AskNeo combines texts, calls, and contacts in a shared inbox for teams to manage customer communication.

AISolve

Omnichannel AI chatbot platform for agencies and businesses: unifies WhatsApp, Telegram, email and web chat; build no-code automation, train bots on PDFs; white-label dashboard.

HeyDesk

AI helpdesk that detects customer emotion from voice and video, adapts agent tone, and conducts natural conversations to answer questions, book appointments, and qualify leads 24/7.

InboxAgents

InboxAgents consolidates email, chat, SMS and social messages into a single team inbox for managing, routing, assigning, tracking conversations, with portal, analytics and integrations.

AI Desk

AI Desk is a customer service platform that uses AI to handle and route messages, automate ticketing, summarize conversations, detect language, capture leads, and help teams resolve issues faster.

HelpShelf

Combines a company's support tools into a single widget that presents context-aware help by learning what users search and view on each page to suggest relevant resources.

Botello

Botello allows users to upload PDF information about products or services, enabling automated customer queries via a chat widget or WhatsApp.

Desk.Help

Desk.Help is an AI-driven customer support app that generates help documentation, offers a 24/7 chatbot, and provides ticket and live chat options for assistance.

Dealight AI

Dealight AI automates real-time customer research for service firms, identifying potential clients to increase meeting booking rates.

Daktela

Daktela is a unified communications app for managing customer interactions via voice, email, chat, SMS, and social media, enhancing operational efficiency and support.

Chatdesk Teams

Chatdesk Teams provides customer support for e-commerce brands using trained advocates to ensure fast, personalized service across multiple channels.

MINT Service Desk

MINT Service Desk is a web-based service management tool for tracking IT requests, managing assets, and facilitating communication between users and support teams.

Enjo

Enjo is an AI tool for support management that automates most support requests and assists with the remaining inquiries.

Custobar

Custobar is a customer service platform that consolidates customer data from multiple channels for efficient management and personalized interactions.

Tekst.ai

Tekst.ai automates customer service by resolving common requests, prioritizing tickets, and providing agents with relevant knowledge in over 100 languages.

Clarabridge Engage

Clarabridge Engage is a customer service app that manages interactions across channels, consolidates data, and utilizes analytics for efficient service and customer insights.

Chatwik

Chatwik combines customer conversations from messaging, email, and website chat in one workspace, with tools for team support, contact management, help centers, and analytics.

Muninx

Muninx helps email support teams manage customer requests as trackable tickets, collaborate on responses, and use AI-assisted drafting through web and Android apps.

Bread Crumbs

Bread Crumbs unifies customer conversations across WhatsApp, email, and web chat, with tools to manage support, use AI assistance, track performance, and collect feedback.

Mixdesk

Mixdesk combines messaging, web chat, and email in one workspace, with AI-assisted replies, lead qualification, translation, and handoff to support and sales teams.

SupportBee

SupportBee is a shared inbox and ticketing platform that helps teams organize customer emails, collaborate on support requests, and track responses.

Омнидеск

Omnidesk is a customer support platform for managing inquiries from email, social networks, messengers, chat, phone, app reviews, and custom channels in one workspace.

Okdesk

Okdesk manages service requests, dispatching, field work, equipment maintenance, contracts, SLAs, inventory, and reports for support, IT, and maintenance teams.

HelpDeskEddy

HelpDeskEddy centralizes customer and internal support requests across channels, with ticket management, automation, AI assistance, knowledge base, integrations, and reporting.

LiveTex

LiveTex manages customer conversations across websites, messaging apps, social networks, email, and other channels, with chatbots, automation, integrations, and analytics.