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Megadesk is an AI-powered customer support and helpdesk platform designed for SaaS teams and founders who want to manage customer conversations in one place. It combines a shared inbox, live chat widget, and ticketing tools so support requests, billing questions, and product issues can be handled from a single dashboard.
The app includes omnichannel customer support features, customer context such as email and plan details, and built-in workflows for resolving common requests. It can connect with Stripe to process refunds directly from chat, and it supports automated replies that generate draft responses based on ticket context, company policies, and brand voice. Megadesk also offers AI chatbot functionality that can answer common questions, use website content or uploaded documents as knowledge sources, and perform custom actions through API integrations.
Additional features include embeddable contact forms, required-field templates for better ticket intake, analytics, and lightweight script installation for website embedding. The platform is positioned as a support tool for companies that need structured customer service, automated support handling, and faster access to relevant user data without switching between multiple systems.
Website: getmegadesk.com
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