Live Chat: best apps and software

Zendesk

Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.

Intercom

Intercom is a customer messaging platform that enhances communication through automation and support tools for improved customer engagement and service.

Podium

Podium is a customer communication platform that improves interactions through messaging, review management, payments, and analytics for businesses.

Brevo

Brevo is an integrated platform for customer support and marketing, combining email, live chat, and social media for streamlined communication and sales.

Respond.io

Respond.io is a platform that streamlines business communication by integrating chat and voice channels, facilitating lead management and customer interactions.

Chatwoot

Chatwoot is an open-source customer support platform that enables businesses to manage customer interactions across various channels from a single interface.

Gorgias

Gorgias is a customer service platform for e-commerce, integrating various communication channels to improve support and automate customer interactions.

Smartsupp

Smartsupp is a live chat and chatbot platform that helps businesses automate sales, engage visitors, and improve customer interactions across multiple channels.

Shopify Inbox

Shopify Inbox allows businesses to chat with customers from their store, respond to messages, and share products, discounts, and images in real time.

tawk.to

tawk.to is a free live chat app for websites that enables real-time messaging and customer support with features like chat history, customizable widgets, and mobile access.

Tidio

Tidio is a customer service software that provides live chat, chatbots, and AI support to help businesses improve customer support and engagement on websites.

Chatway

Chatway is a live chat app for websites that enables real-time customer support and engagement through customizable widgets and integration with popular messaging platforms.

Userlike

Userlike is a customer messaging and support automation app that centralizes messages from various channels, enabling efficient customer service management.

Crisp

Crisp is a customer support platform that connects businesses with customers through chat, automating interactions and managing inquiries across multiple channels.

Ninchat

Ninchat is a real-time communication platform for web and mobile that supports private chats and group discussions, with tools for messaging, automation, and analytics.

Freshchat

Freshchat is a customer engagement tool that enables businesses to communicate with customers via chat, email, and social media, offering AI chatbots and conversation history.

SendPulse

SendPulse is a marketing automation platform that enables businesses to manage email/SMS campaigns, chatbots, landing pages, and CRM for customer engagement and sales.

Zoho SalesIQ

Zoho SalesIQ is a customer engagement platform for live chat, visitor tracking, and analytics, enabling real-time interaction and support for businesses.

Jivo

Jivo is a business messenger that centralizes website live chat, phone calls/callbacks, social and messenger messages, email, corporate chat and basic CRM in a single interface.

Social Intents

Social Intents integrates live chat into Microsoft Teams and Slack, enabling businesses to manage customer chats and build custom ChatGPT chatbots.

Freshworks

Freshworks provides AI-driven software for IT, customer support, sales, and marketing, streamlining operations and enhancing efficiency across various business functions.

Tiledesk

Tiledesk is an open-source AI tool for automating customer service through chatbots, supporting multi-channel communication and integrating with platforms like WhatsApp and Facebook.

LiveChat

LiveChat is a customer service platform that enables real-time chat support on websites, offers analytics, and integrates with various tools for enhanced communication.

Chaport

Chaport is a messaging platform that offers live chat, chatbots, and knowledge base features for businesses to engage with website visitors and improve customer service.

Willdesk

Willdesk provides customer service solutions for DTC and eCommerce brands, including live chat, chatbots, ticketing, and AI support across multiple channels.

ChatSupport

ChatSupport is a live chat software that enables real-time customer support and engagement, allowing businesses to manage interactions and automate responses.

HelpCrunch

HelpCrunch is a customer communication platform offering live chat, chatbots, CRM, email marketing, and analytics to enhance support, sales, and engagement.

Continually

Continually offers free chatbots and live chat for websites, allowing instant responses to visitors and lead generation without coding skills required.

Trengo

Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.

JivoChat

JivoChat is a live chat app for businesses to manage real-time customer communication across various platforms including chat, email, and social media.

Chat2Desk

Chat2Desk is a communication platform that consolidates customer interactions across multiple messaging channels for effective management and support.

Sobot

Sobot is a contact center solution offering AI chatbots, live chat, and voice services to enhance customer interactions and support for businesses.

Qualified

Qualified is a Salesforce-based platform that helps revenue teams engage website visitors and convert them into sales leads through real-time conversations.

Chative

Chative.IO is an omni-channel messaging platform that combines live chat and AI-driven chatbots for efficient customer support and direct sales via social channels.

Dixa

Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.

Oct8ne

Oct8ne is a visual customer service app that combines live chat, chatbot, and product catalog to assist customers in real-time via social channels and e-shops.

UniTalk

UniTalk is a telecommunications platform that offers services like IP telephony, virtual PBX, call tracking, and live chat, aimed at enhancing business communication.

Cliengo

Cliengo automates conversations across web, WhatsApp, and social media, facilitating customer interactions, lead management, and data collection for businesses.

Clanker Support

A website support widget that answers from docs, escalates to human agents, and keeps the conversation thread intact.

Liveweb

Liveweb allows communication with website visitors through voice and video calls, screen sharing, and live chat.

Re:amaze

Re:amaze is a customer messaging platform that facilitates support via live chat, email, and social media, while offering automation tools for sales and marketing.

Acquire

Acquire provides digital tools for enterprise teams to enhance customer experiences through secure cobrowsing, AI chatbots, live chat, and video calls.

Oho chat

Oho Chat is a chat management app that consolidates messages from multiple platforms, automates responses, and enhances customer data management.

Almo Chat

Almo Chat is an AI-powered chatbot for businesses, providing 24/7 customer support, automating responses, and enhancing user engagement through live chat.

Talkative

Talkative is an AI-powered customer support platform that automates interactions and assists agents across multiple channels like chat, SMS, and video.

Qpien

Qpien is an all-in-one customer communication platform for e-commerce, enabling management of live chat, WhatsApp, Facebook, and Instagram in one place.

Alive5

Alive5 enables businesses to activate SMS messaging on landlines and allows teams to engage with customers through real-time chat.

네이버 톡톡

Naver 톡톡 is a web-based chat service for businesses to communicate with customers in real time, handling 1:1 inquiries, orders, reservations, automated replies, and message management.

Groove

Groove is a customer support platform that streamlines communication and workflow management for teams across various channels.

Chatra

Chatra is a live chat platform for businesses that facilitates customer support through real-time chat, offline messaging, and multi-channel management.

MyAlice

MyAlice is a customer communication tool for Shopify and WooCommerce brands, integrating multiple channels and features for order management and support.

Quiq

Quiq is a messaging platform for enterprises, allowing customers to text companies via SMS and chat apps, while enabling agents to manage conversations efficiently.

Pure Chat

Pure Chat provides live chat software for small and mid-sized businesses to engage website visitors, facilitate support, and enhance customer communication.

Hoory Conversations

Hoory Conversations is an AI-powered customer support app that centralizes communications across various platforms for efficient customer service management.

Zisson Interact

Cloud-based omnichannel contact center for telephony, webchat, email, chatbot, social and SMS, offering unified conversation management, role-based user access and automated sync with HR/ERP systems.

InsertChat

InsertChat is an AI-powered chat widget for websites that provides real-time customer support and engagement through customizable, multilingual interactions.

Chat Whisperer

Chat Whisperer is an AI-driven customer support platform that enables users to create custom chatbots and facilitate multilingual communication for improved customer interaction.

LivePerson

LivePerson is a conversational AI platform that enables businesses to engage with customers across various channels, enhancing support and interaction efficiency.

WhachatCRM

WhaChatCRM combines WhatsApp Business (official API), Instagram DMs, SMS, Telegram, Facebook Messenger and web chat into a shared team inbox with lead scoring, automation and integrations.

ThriveDesk

ThriveDesk is a customer service software that centralizes support requests, facilitates team collaboration, and offers live chat and a knowledge base for enhanced customer support.