Tidio

Tidio is an all-in-one customer service platform designed to enhance customer support and boost sales on websites. It offers a user-friendly interface that allows businesses to create chatbots quickly, using a visual flow builder that supports conditions and triggers for personalized interactions. The platform integrates AI features through Lyro, which can be trained on custom data to automatically answer customer questions and automate tasks.

Tidio supports omnichannel communication by allowing chatbots to be published on websites, Facebook Messenger, Instagram, and WhatsApp. It also includes a built-in live chat feature, enabling seamless handovers to live agents and auto-assignment rules for efficient support management. The platform provides robust analytics to monitor user behavior and chatbot performance, though it lacks flow analytics for deeper insights into chatbot flows.

Tidio offers various integrations with popular applications, including eCommerce platforms and CRM systems, and supports Zapier for broader connectivity. It allows businesses to send proactive messages and create custom user segments based on interactions. Overall, Tidio is well-suited for small and medium-sized businesses seeking to streamline customer service and improve website engagement through AI-driven chatbots and live chat capabilities.