Tegsoft

Tegsoft is for contact center teams that handle customer service, sales, and marketing interactions across multiple channels. It brings voice calls, web chat, email, SMS, and supported messaging and social media channels into a web-based workspace, helping agents manage conversations and customer history in one place. The platform is available as cloud software or for on-premises deployment. Agents can use an integrated webphone, customer records and interaction history, call and activity management, and tools for surveys and outbound campaigns. Contact center managers can monitor queues and agent activity, review call recordings, and use reports to track calls, campaigns, and performance. Tegsoft also offers an embedded CRM and integrations with external CRM and business systems. It may suit organizations looking to coordinate inbound support and outbound calling alongside digital customer communications.

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