Help Desk: best apps and software

Whatstool Business

Whatstool Business is a WhatsApp solution for businesses, offering API, chatbots, CRM, automation, and analytics to enhance customer management and communication.

Zendesk

Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.

Zoho Desk

Zoho Desk is a customer service help desk app that manages communication across multiple channels, streamlining support operations and improving response times.

Chatwoot

Chatwoot is an open-source customer support platform that enables businesses to manage customer interactions across various channels from a single interface.

Gorgias

Gorgias is a customer service platform for e-commerce, integrating various communication channels to improve support and automate customer interactions.

Freshdesk

Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.

Help Scout

Help Scout is an email-based customer support software that helps teams manage communications, automate tasks, and provide personalized assistance.

Freshservice

Freshservice is a cloud-based IT service management solution that streamlines operations, supports employee services, and enhances efficiency through automation and AI-driven insights.

Zammad

Zammad is a ticketing system that streamlines customer service and support by managing tickets and enabling multi-channel communication.

Atera

Atera is an IT management platform that offers remote monitoring, ticketing, and automation tools for MSPs and IT teams to manage operations efficiently.

ConnectWise Manage

ConnectWise Manage is a cloud-based platform for technology companies to manage operations, including help desk, sales, and project management efficiently.

Helpwise

Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.

Deskfirst

Deskfirst offers online collaboration spaces that mimic a desktop environment, simplifying teamwork and enhancing user engagement with branding features.

Crisp

Crisp is a customer support platform that connects businesses with customers through chat, automating interactions and managing inquiries across multiple channels.

Front

Front is a customer service platform that centralizes communication, facilitates team collaboration, and uses AI for automation and analytics.

Autotask

Autotask is a cloud-based platform for managing IT operations, offering tools for ticket management, CRM, sales, and billing to improve business efficiency.

Mekari Qontak

Mekari Qontak is a customer service management platform that centralizes communication across multiple channels for efficient customer engagement and support.

Freshworks

Freshworks provides AI-driven software for IT, customer support, sales, and marketing, streamlining operations and enhancing efficiency across various business functions.

Willdesk

Willdesk provides customer service solutions for DTC and eCommerce brands, including live chat, chatbots, ticketing, and AI support across multiple channels.

HelpCrunch

HelpCrunch is a customer communication platform offering live chat, chatbots, CRM, email marketing, and analytics to enhance support, sales, and engagement.

Spiceworks

Spiceworks is a cloud-based ticketing system for IT service management, offering support tools, inventory management, and community connections.

Trengo

Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.

HelpDesk

HelpDesk is an online ticketing system that centralizes customer inquiries, streamlines support processes, and enhances team collaboration for effective issue resolution.

Chat2Desk

Chat2Desk is a communication platform that consolidates customer interactions across multiple messaging channels for effective management and support.

Genesys Cloud

Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.

Yobi

Yobi centralizes customer conversations from various channels into one inbox, allowing team collaboration and syncing with popular CRMs and social media platforms.

Sobot

Sobot is a contact center solution offering AI chatbots, live chat, and voice services to enhance customer interactions and support for businesses.

TeamSupport

TeamSupport is a customer service software that manages post-sale support, ticketing, and communication to improve customer satisfaction and streamline operations.

OneDesk

OneDesk combines help desk and project management tools, allowing users to manage customer support, projects, and team collaboration in one platform.

Dixa

Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.

DevRev

DevRev is a platform for SaaS companies that integrates customer support, product development, and sales, enhancing collaboration and automating processes.

AgentsForce

AgentsForce creates AI agents to manage support tickets, reducing human workload by automating tasks and facilitating interactions via various channels.

Hornbill

Hornbill is a cloud-based app for business collaboration, focusing on service and IT management, process automation, and data analytics to improve efficiency.

DeskDay

Cloud-based PSA for MSPs that centralizes service desk, projects, billing, timesheets, reporting, QA, announcements, and multi-channel end-user support with real-time operational data.

ME ServiceDesk

ME ServiceDesk is an IT service management solution for tracking and managing IT requests, incidents, and workflows in mid to large organizations.

Kustomer

Kustomer is a customer service CRM that automates interactions across channels, streamlining support and enhancing customer experiences.

Re:amaze

Re:amaze is a customer messaging platform that facilitates support via live chat, email, and social media, while offering automation tools for sales and marketing.

eDesk

eDesk is a customer support platform for eCommerce, centralizing interactions across multiple channels and providing automation and analytics tools to improve response efficiency.

HappyFox

HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.

IrisAgent

IrisAgent automates customer support with AI for faster ticket resolution, proactive issue discovery, and improved communication between support teams and customers.

Plain

Plain is a customer support tool that consolidates communication channels for efficient management of support requests across platforms like Slack and email.

Groove

Groove is a customer support platform that streamlines communication and workflow management for teams across various channels.

Hoory Conversations

Hoory Conversations is an AI-powered customer support app that centralizes communications across various platforms for efficient customer service management.

Zisson Interact

Cloud-based omnichannel contact center for telephony, webchat, email, chatbot, social and SMS, offering unified conversation management, role-based user access and automated sync with HR/ERP systems.

ThriveDesk

ThriveDesk is a customer service software that centralizes support requests, facilitates team collaboration, and offers live chat and a knowledge base for enhanced customer support.

Conversocial

Conversocial is a social customer service platform that helps businesses manage customer inquiries across social media and messaging channels.

Ziwo

Ziwo is a cloud contact center software that enables businesses to manage customer interactions via voice, email, and chat with features like call tracking and analytics.

LiveHelpNow

LiveHelpNow is a customer service platform that offers live chat, ticketing, and knowledge base integration for efficient support across multiple channels.

Deskpro

Deskpro is helpdesk software that helps businesses manage customer support via email, chat, phone, and social media, with reporting tools for performance monitoring.

DigitalGenius

DigitalGenius is an AI-powered platform that automates customer service for e-commerce, handling inquiries via various channels and providing 60+ pre-built use cases.

Gist

Gist is a customer engagement platform that combines tools for live chat, email marketing, and support to enhance communication and sales for businesses.

Charla

Charla is a live chat app that enables instant communication with visitors, supports ticket management, provides a knowledge base, and offers performance insights.

Gladly

Gladly is a customer service platform that centralizes interactions across channels, enabling personalized support and improving customer satisfaction.

C-Zentrix

C-Zentrix is a customer experience and contact center solution that centralizes communication across channels, improving interaction management and customer satisfaction.

LiveAgent

LiveAgent is a help desk and live chat software that streamlines customer support through various channels with features like ticketing, real-time chat, and analytics.

Comm10

Comm10 is a communication platform that helps businesses manage customer interactions through live chat, messaging, and ticketing across multiple channels.

Risotto

Risotto automates IT support by ticketing and resolving access requests, expediting unresolved issues, and teaching users troubleshooting steps through integration with tools like Slack.

Deepser

Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.

Open

Open is an AI customer support tool that addresses 80% of complex inquiries through phone, email, and web, compatible with existing support systems.

Raiseaticket

Raiseaticket is a cloud-based ticket management software that streamlines helpdesk processes, allowing users to submit, track, and resolve support requests efficiently.