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Dixa is a comprehensive customer service platform designed to enhance customer interactions through seamless communication and intelligent routing. It offers a range of tools to optimize customer support operations, including real-time communication capabilities, predictive dialers, and call recording features. The platform's intelligent routing system ensures that customer inquiries are directed to the most suitable agents, improving first-contact resolution rates and enhancing overall customer satisfaction.
One of the key benefits of Dixa is its ability to integrate with CRM systems, providing a unified view of customer interactions. This integration allows businesses to manage customer data effectively and personalize customer experiences through self-service options and mobile apps. Additionally, Dixa supports multi-channel support, including email, live chat, phone, and social media, making it versatile for various customer service needs.
Dixa also features a drag-and-drop, no-code workflow builder, enabling businesses to create customized workflows without requiring IT support. This flexibility allows for efficient management of complex organizational structures and supports cross-team collaboration through features like side conversations. These capabilities make Dixa suitable for larger companies seeking to streamline their customer service operations and improve collaboration across different departments.
Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience.
Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com.
With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort.
All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to Dixa. All product names, logos, and brands are property of their respective owners.
