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Talkative is a cutting-edge AI customer service solution designed to enhance the efficiency and effectiveness of call centers. It integrates seamlessly with existing contact center systems, offering a range of innovative features that automate tasks and improve customer interactions.

At its core, Talkative provides AI Virtual Agents that are flexible, easy to manage, and capable of understanding customer requests in multiple languages. These agents can engage with customers naturally, either by responding directly or by transferring the interaction to a live agent when needed. Additionally, Talkative supports live chat and video calling, allowing contact center staff to engage more effectively with customers through real-time chat and AI-generated transcripts for video calls.

The platform also offers compatibility with popular messaging channels such as WhatsApp, SMS, and Facebook Messaging, ensuring that customer interactions are streamlined across various communication platforms. Furthermore, Talkative's AI analytics and insights reports provide valuable data to help contact centers optimize their operations, improve customer experience, and boost overall performance.

By integrating voice, email, and chat functionalities into a single omnichannel experience, Talkative simplifies operations for staff and enhances the customer experience. The system is designed to learn and adapt to the specific needs of each business, ensuring continuous improvement in efficiency and customer satisfaction.

Scale customer support with brand-trained generative AI Imagine ChatGPT could accurately and securely automate your customer interactions while assisting your human agents on AI live chat, WhatsApp, SMS, and video. That’s Talkative. Talkative: AI-Powered Customer Engagement for B2C Contact Centres Talkative's generative AI chatbot can handle between 50% and 88% of digital queries, freeing your agents to focus on complex issues. Our platform seamlessly integrates AI and human support, ensuring customers always get the help they need. Key benefits: - Slash response times with 24/7, brand-trained generative AI chat and chatbots in 135+ languages - Boost sales with personalised customer service responses that provide intelligent product advice - Reduce costs by automating routine inquiries and seamlessly escalate to AI assisted live agents when needed - Integrate easily with contact centers and CRMs like Mitel, NICE, Salesforce, Microsoft Teams and Dynamics, and Genesys Talkative's intuitive interface empowers agents with AI-powered live chat features like Agent Assist and Suggested Knowledge Responses, dramatically improving efficiency. Extend your reach with chat and chatbots across WhatsApp, SMS, and Facebook Messenger capabilities, all available in a single pane of glass. Get deep insights into customer interactions and behaviour with AI analysis, customisable dashboards, real-time analytics and reporting, and much, much more. With Talkative, leading brands like Bugaboo have seen a 50% reduction in customer service chat queries, while Healthspan's busy contact centre achieved a staggering 88% AI resolution rate for complex product queries - all resolved with AI.

Categories:

Business

Co-Browsing Software

Customer Service Automation Software

Website: gettalkative.com

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