TeamViewer Web

teamviewer.com

TeamViewer Web is a remote access tool that enables users to connect to computers, share files, and communicate in real-time via the web, with secure functionality.

Ramp

ramp.com

Ramp is an all-in-one platform for managing corporate cards, expenses, and vendor payments, designed to streamline financial operations for businesses.

Zoho Assist

zoho.com

Zoho Assist is remote access software that enables IT support with features like unattended access, file transfer, and cross-platform compatibility.

LiveCaller

livecaller.io

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.

Samesurf

samesurf.com

Samesurf is a patented, real time collaboration platform that enables multiple people to interact with the same online experiences in real time from any device or browser without installs or coding. Widely considered as the inventor of modern co-browsing, Samesurf also enables participants to (1) Instantly upload & share documents and videos (2) Talk or video chat via VOIP and phone lines (3) Redact sensitive input fields or other screen elements (4) Share offline content (5) Garner in-depth analytics (6) Record sessions Samesurf supports a diverse set of use cases that include sales, support, training, telemedicine, and virtual meetings.

Surfly

surfly.com

Surfly enables co-browsing and collaboration in real-time, allowing users to navigate websites together without downloads, enhancing remote communication for support and training.

Fullview

fullview.io

Experience seamless, zero-download co-browsing built for modern customer support teams. Fullview enhances phone support and cuts resolution times with easy web screen control and sharing. Key Fullview benefits: * Cut resolution time by leading customers directly on-screen with top-tier co-browsing * Quickly identify bugs and issues by recording and analyzing user sessions * Troubleshoot effortlessly with console logs, error data, and device details * Leverage AI for insights like sentiment analysis and call summaries Fullview integrates with tools like Intercom, Zendesk, and Salesforce for direct co-browsing from support tickets. Trusted by fast-growing companies and Fortune 500s. Other features: * No-download co-browsing with chat, screen sharing, and annotation tools * Schedule cobrowsing calls for later * Inbound cobrowsing feature (users can request you start a session with them) * Automatic detection of user frustration signals (like rage clicks) * AI-generated transcripts and summaries * Customizable privacy controls

Blitzz

blitzz.co

Blitzz is a curated platform to suit the needs of inspectors so that they have the tools to complete inspections just as easily as if they were doing it in person. These features include: Markup Tools - HD Image & Video Capture - Mobile & Web Screen Sharing - HD Video Call - Reporting and Analytics Tools And More Moreover, clients don’t need to download any app to get started. All inspectors need to do is send clients a link to start the video call. Our remote video inspection platform offers all of the tools and resources inspectors need to effectively complete inspections while saving time and cutting costs.

Acquire

acquire.io

Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling, Acquire empowers teams to proactively resolve complex sales, service, and support issues in real-time across all channels. With Acquire, businesses can continuously engage customers while minimizing resolution time and redundancy. Acquire’s flexible and scalable software suite meets the customer service, sales, and support needs of any business — on any device. Acquire is headquartered in San Francisco. The company’s customers span the globe and include several Fortune 500 brands. Acquire is backed by groups like Base10, S28 Capital and Fathom Capital.

Talkative

gettalkative.com

Scale customer support with brand-trained generative AI Imagine ChatGPT could accurately and securely automate your customer interactions while assisting your human agents on AI live chat, WhatsApp, SMS, and video. That’s Talkative. Talkative: AI-Powered Customer Engagement for B2C Contact Centres Talkative's generative AI chatbot can handle between 50% and 88% of digital queries, freeing your agents to focus on complex issues. Our platform seamlessly integrates AI and human support, ensuring customers always get the help they need. Key benefits: - Slash response times with 24/7, brand-trained generative AI chat and chatbots in 135+ languages - Boost sales with personalised customer service responses that provide intelligent product advice - Reduce costs by automating routine inquiries and seamlessly escalate to AI assisted live agents when needed - Integrate easily with contact centers and CRMs like Mitel, NICE, Salesforce, Microsoft Teams and Dynamics, and Genesys Talkative's intuitive interface empowers agents with AI-powered live chat features like Agent Assist and Suggested Knowledge Responses, dramatically improving efficiency. Extend your reach with chat and chatbots across WhatsApp, SMS, and Facebook Messenger capabilities, all available in a single pane of glass. Get deep insights into customer interactions and behaviour with AI analysis, customisable dashboards, real-time analytics and reporting, and much, much more. With Talkative, leading brands like Bugaboo have seen a 50% reduction in customer service chat queries, while Healthspan's busy contact centre achieved a staggering 88% AI resolution rate for complex product queries - all resolved with AI.

Glance

glance.cx

Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.

Sariska

sariska.io

Sariska provides you the easiest way to integrate video calling, real-time messaging, voice and VoIP services, live streaming, and co-browsing services in your applications. Sariska enables seamless access to development tools around messaging, real-time video, audio, streaming, and interactive capabilities across platforms and devices. With this, they aim to build a new communication layer for a world that is centered around mixed reality such that digital and physical identities can coincide naturally. From communication to streaming to interactivity, Sariska offers a comprehensive tech stack to build everything from tiny applications to endless worlds through simple, fast, and secure APIs and SDKs helping you to get from development to launch in a week. Some of the core features we think you might be interested in are: * Simplicity: Unified, easy-to-understand, and integrated SDKs, help you get live with your application in less than a day. * Flexibility: Complete control over the features and development with fully modular components to make your application as lightweight as possible. * Adaptive Relay: Real-time video and audio quality switching accounting for bandwidth and device capabilities with edge case handling delivering the best experience. * Transparency: Real-time visibility from usage to bugs with powerful backend logging allows for fully dynamic pricing and error anticipation.

Cobrowse

cobrowse.io

Be there when customers need you most. Cobrowse is a leading provider of collaborative browsing solutions for customer-focused businesses across the world. Their solutions for web and mobile applications deliver excellent customer experiences when it matters most. How your sales and support functions perform at critical moments is key to establishing trust and long-term customer loyalty. That’s why they are dedicated to one thing: delivering the most powerful, flexible, and trustworthy co-browsing solution in the world. Better technology means better outcomes, for both customers and agents. Cobrowse.io provides full support for web browsing and mobile applications, integrates with a variety of CRM solutions “out of the box” and includes a wide range of value-add features, including compliant data masking, screen annotation and remote control. Cobrowse.io also comes with multiple session initiation options and is enterprise-ready, with flexible hosting options available: in the cloud, self-hosted or on-premises.

Genesys Cloud

genesys.com

Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.

Cohere

cohere.io

Cohere.io is an AI-powered tool designed to enhance the efficiency and effectiveness of customer experience (CX) teams. Its primary function is to help resolve customer support tickets more quickly, resulting in improved customer satisfaction and cost reductions. Cohere.io employs cobrowsing technology to visually guide customers directly over phone or live chat. A unique feature of this tool is its ability to automatically resolve a significant proportion of customer tickets. It achieves this by extracting knowledge from previous support conversations and articles, and converting them into personalized and precise answers to customer queries. If a particular question has been addressed before, its generative AI capability allows it to automatically provide the already-approved solution, ensuring that the same question is not answered twice. Cohere.io also carries out tasks on behalf of support agents, guiding users through problem-solving steps or executing actions for them. It further offers Cardina's advanced analytics capabilities to identify potential issues, trends, and content gaps, assisting the resolution process. The tool strives to always provide accurate answers, leveraging the latest advances in large language models. The effectiveness of Cohere.io extends to when customers would typically ask questions, allowing for the delivery of satisfactory 24/7 customer support services. This tool is designed to interface seamlessly with the support desk platforms companies already use. Cohere.io's ease of integration and its ability to yield significant results within a short time frame make it a valuable tool for companies aiming to optimize their customer service process across different channels including chat, email, and SMS.

Screendesk

screendesk.io

Request screen recordings or start a live screen sharing session with your customers. No download or installs required. Integrates with your helpdesk (Intercom, Zendesk, HelpScout).

Glia

glia.com

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.

eGain

egain.com

eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.

Eltropy

eltropy.com

Eltropy empowers Credit Unions and Community Banks with cutting-edge solutions that ensure their communities have access to the best financial products anytime, anywhere. Our AI-powered platform offers a comprehensive suite including voice, text messaging, secure chat, video banking, co-browsing, and more to engage your communities. Whether you're looking to grow members, increase deposits, reduce delinquency, fight fraud, or reimagine your branches, Eltropy has you covered. Proudly rooted in the Community Financial Institution community, we’re here to help you thrive in the AI and digital age.

Puzzel

puzzel.com

At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.

C-Zentrix

c-zentrix.com

C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, North America and Africa. It is continuously innovating and providing AI powered solutions for contact centers. C-Zentrix is specialist in Customer Experience and has experience in managing large contact centers, nationwide deployments, and integrations with numerous 3rd party solutions. They understand the need of customers and your distinct workflow. C-Zentrix has been a pioneer in crafting one of the most innovative products, a contact center in a box solution way back in 2005. Post that there has been no looking back. It offers voice, video, and digital solutions like WhatsApp, social, email, and service and lead CRM. The omnichannel solution is an all-in-one customer experience solution that has a state-of-art design and seamless integration with all available communication channels. The contact center solution comes with Drag & Drop Interactive Voice Response (IVR), Skill Based Routing, Predictive Dialing, Inbound/Outbound Call Routing, IPBX, Voice & Screen Loggers, Helpdesk CRM, Live Chat, Email management, Missed Call, and Call Blast. C-Zentrix has more than 1500+ clients and is spread across different continents with a unique focus on growth markets. C-Zentrix is aggressively bringing AI into the contact center. These solutions are providing huge cost savings and actionable insights to customers. Noteworthy are Voicebots and chatbots, Real time Assistant (Agent assist, Supervisor assist), Post call analytics, Sentiment Analysis and Summarizer.

Upscope

upscope.com

Upscope is a software company that provides a cobrowsing solution for businesses. Cobrowsing is a technology that allows customer support or sales representatives to see and interact with a customer's screen in real-time, enabling them to provide more effective and efficient assistance. Key points about Upscope: * Products: -> HelloScreen: Upscope's flagship cobrowsing product that allows users to see the customer's screen instantly and interact with it. -> Co-Browsing API: A developer-friendly cobrowsing API that can be integrated into any platform. * Solutions: -> Support: Upscope's cobrowsing features are designed to help support teams resolve customer issues faster by allowing them to see what the customer sees. -> Sales: The cobrowsing capabilities can also enhance sales workflows by allowing sales representatives to guide customers through complex offerings and directly impact conversion rates. -> Onboarding: Upscope can simplify onboarding processes by enabling support teams to assist customers in real-time. * Integrations: Upscope integrates with a wide range of popular customer support, sales, and communication platforms, including Amazon Connect, Salesforce, Zendesk, Intercom, LiveChat, and more. * Customer Success: Upscope highlights testimonials and case studies from customers who have achieved tangible benefits, such as faster onboarding, reduced support call times, and improved customer satisfaction. * Pricing and Trials: Upscope offers both free trials and paid plans for its products, allowing businesses to evaluate the solution before committing to a subscription.

Reve Chat

revechat.com

REVE Chat is an AI-powered omnichannel consumer engagement platform that offers live sales and support. The automated live chat platform helps you to engage customers 24 hours a day, qualify leads across different channels, and increase conversions. It is a platform for customer communication that streamlines every interaction with customers with businesses. REVE Chat provides a comprehensive set of visual engagement features, such as chatbot, livechat, co-browsing and video chat, to enable faster resolutions through individualized interactions. You can easily engage your customers across their preferred channels with REVE Chat to provide an omnichannel messaging experience. REVE Chat also includes Advanced Routing, Queuing, Auto Triggers, and Visitor Analytics. Businesses attract customers through a variety of channels, including websites, WhatsApp, Facebook, Instagram, Viber, Telegram, App, and others. REVE Chat makes communicating with them from a single platform extremely efficient. Chatbot can automate customer assistance and engagement, the live chat solution can take customization to the next level with a human touch. The powerful platform assists businesses throughout the customer experience, from lead creation to customer happiness and retention.

SessionStack

sessionstack.com

SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, its proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. Its industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default