Co-Browsing Software is a digital tool that allows two or more users to navigate the same web page simultaneously in real time. This technology is commonly used in customer support, online sales, and collaborative work environments, enabling users to share their browsing experience seamlessly. Key Features: * Real-Time Collaboration: Users can see the same content on their screens, making it easier to discuss and resolve issues together. * Highlighting and Annotation: Agents can highlight specific areas of the page or provide annotations to guide users through processes. * No Downloads Required: Typically, co-browsing does not require users to download additional software, which simplifies the process. * Privacy and Security: Many co-browsing solutions ensure that sensitive information is not shared, allowing users to maintain their privacy while using the tool. * Integration with Other Tools: Co-browsing software can often integrate with customer relationship management (CRM) systems and other support tools for a more comprehensive service experience.
TeamViewer Web
TeamViewer Web is a remote access tool that enables users to connect to computers, share files, and communicate in real-time via the web, with secure functionality.
Ramp
Ramp is an all-in-one platform for managing corporate cards, expenses, and vendor payments, designed to streamline financial operations for businesses.
Zoho Assist
Zoho Assist is remote access software that enables IT support with features like unattended access, file transfer, and cross-platform compatibility.
Fullview
Fullview is a co-browsing app that enhances customer support by allowing real-time screen sharing and troubleshooting without downloads, integrating with major support tools.
Acquire
Acquire provides digital tools for enterprise teams to enhance customer experiences through secure cobrowsing, AI chatbots, live chat, and video calls.
LiveCaller
LiveCaller is a communication solution that integrates various channels like voice calls, chat, and social messaging into one platform for customer interaction.
Screendesk
Screendesk allows users to request screen recordings or initiate live screen sharing with customers, integrating seamlessly with helpdesk platforms.
Glance
Glance provides tools for real-time web and mobile co-browsing, screen sharing, and video to enhance customer support and consultation.
Genesys Cloud
Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.
C-Zentrix
C-Zentrix is a customer experience and contact center solution that centralizes communication across channels, improving interaction management and customer satisfaction.
Surfly
Surfly enables co-browsing and collaboration in real-time, allowing users to navigate websites together without downloads, enhancing remote communication for support and training.
Reve Chat
REVE Chat is an AI-driven platform for customer engagement, offering live chat, chatbots, co-browsing, and video chat for support across multiple channels.
Puzzel
Puzzel is a cloud-based customer experience platform that streamlines interactions across multiple channels, enhancing service delivery for contact centers.
Talkative
Talkative is an AI-powered customer support platform that automates interactions and assists agents across multiple channels like chat, SMS, and video.
Cobrowse
Cobrowse enables real-time co-browsing for customer support, allowing agents to assist users on web and mobile apps, enhancing engagement and satisfaction.
Upscope
Upscope provides a cobrowsing solution for businesses, enabling real-time screen sharing and interaction for support and sales teams to assist customers effectively.
Blitzz
Blitzz is a remote inspection platform that provides tools like video calls, screen sharing, and reporting for efficient inspections without client app downloads.
Samesurf
Samesurf is a real-time collaboration platform that allows multiple users to browse the web together, share content, and communicate across devices without installations.
eGain
eGain is an AI-powered platform that enhances customer engagement and operational efficiency through knowledge management and multi-channel communication.
SessionStack
SessionStack is a Digital Experience Analytics tool that records user sessions to identify drop-off points and conversion opportunities for e-commerce businesses.
Cohere
Cohere.io is an AI tool that streamlines customer support by automating ticket resolution and provides analytics to enhance customer service efficiency.
Sariska
Sariska offers APIs and SDKs for integrating video calling, messaging, audio, streaming, and co-browsing into applications across platforms.
Eltropy
Eltropy is an AI-powered platform for credit unions and community banks, offering tools for member engagement, modernized collections, and secure communication channels.
Glia
Glia is a platform that integrates voice, digital, and AI for enhanced customer service across various communication channels, improving business interactions and insights.
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