Upscope

Upscope is for customer support, sales, and onboarding teams that need to help people navigate a website or presentation remotely. Its co-browsing tools let an agent and customer view the same web page together in real time, so the agent can point out steps, click, scroll, or type while helping with a question, form, or online process. Sessions begin with the customer’s permission and don’t require a software download. The shared view is limited to the website rather than the customer’s whole desktop, and sensitive fields can be masked. For support and customer success, UserView helps agents see what a customer sees and provide visual guidance. HelloScreen is designed for sales conversations: teams can share a presentation from Salesforce or a computer to a customer’s phone or other device and move through it together. Upscope also offers a co-browsing API for developers who want to add shared browsing to their own product. It may suit organizations assisting customers with web-based services, especially when verbal instructions alone are difficult to follow.

Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to Upscope. All product names, logos, and brands are property of their respective owners.