SightCall

SightCall is a visual assistance platform designed to enhance customer service interactions through real-time video communication. This technology allows customers to show service agents their issues directly, facilitating more efficient and personalized problem-solving. By integrating live video capabilities, SightCall enables remote agents to provide on-the-spot solutions, improving the overall customer experience.

Key features of SightCall include its ability to integrate with existing customer service systems, allowing for seamless video-only interactions while retaining voice capabilities. This integration ensures that customer records are updated automatically, providing a comprehensive view of customer interactions. SightCall's visual assistance solution is particularly beneficial for industries requiring hands-on support, as it bridges the gap between remote assistance and in-person service.

By leveraging visual technology, SightCall helps build trust and understanding between customers and service agents. This approach not only enhances learning and recall but also streamlines service delivery, making it more time-efficient and effective. SightCall's capabilities are available on various platforms, including integration with major customer experience marketplaces, further expanding its reach and utility across different sectors.