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AR Collaboration tools are used to train, collaborate, and provide technical support from a remote environment using augmented reality (AR) applications. AR Collab tools are often used to provide remote support in fields such as maintenance, manufacturing, automotive, and utilities. In these fields, users can connect hardware such as phones, tablets, or AR glasses to software that provides them with visual instructions showing them how to conduct maintenance on any given piece of equipment. An example would be a piece of machinery that has broken down, and now a fieldworker must learn how to fix it. AR collaboration software can not only provide visual instructions that will show the worker exactly where the breakdown on the equipment is, but it can also connect him with a remote support team that can see exactly what the worker is seeing. Together they can collaborate on solving the problem using AR and visual instructions.
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Zoho Lens
zoho.com
Zoho Lens is an AR remote assistance app that enables technicians to view and support users by accessing their smartphone camera for real-time troubleshooting.
Trimble Connect
connect.trimble.com
Trimble Connect is a cloud-based collaboration platform that enables project coordination, data management, and real-time updates across various devices and environments.
Viewabo
viewabo.com
Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis and issue resolution process. This reduces friction, faster turnaround times, and a better remote customer support experience.
Streem
streem.com
StreemCore® is an enterprise-class, remote visual assistance tool using out-of-the-box augmented reality (AR) capabilities. By adding an interactive, no-download video collaboration tool, companies can quickly see and solve remotely - accelerating diagnosis and support resolution times. With Streem's APIs or SDK, remote AR-enabled video tools can embed and/or integrate into native apps and existing workflows
Help Lightning
helplightning.com
Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. It provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
AR Genie
argenie.ai
AR Genie is a visual remote assistance tool powered by AI, augmented reality (AR), and the Large Langauge Model (L.L.M.). It enables experts to collaborate globally with technicians or customers to assist and guide visually using AR annotations on live video for resolving complex technical issues remotely. Our user-friendly tools make it easy to troubleshoot problems using AR Glasses, mobile devices, or tablets, eliminating the confusion and complexity associated with technical terminology. Elevate your technical support capabilities in operation and maintenance or training to expedite resolution, enhance the customer experience, save time, and reduce costs.
SynergyXR
synergyxr.com
SynergyXR is a no-code, cloud-based platform for creating and managing augmented and virtual reality experiences across various devices.
AIRe Link
aire.link
AIRe Link is a professional tool for remote communication with customers. Save money and time, and pass on your know-how to the next generation of technicians.
SightCall
sightcall.com
SightCall VISION is the only software platform that gives enterprise service organizations the power to See, Analyze, Guide and Report at the moment of service. Agents, customers, technicians and remote experts can use SightCall VISION to visually solve real-world service problems, using a combination of augmented reality (AR), video assistance, and multimodal generative AI-enhanced computer vision in a unified platform. SightCall is an innovative global leader in Visual Assistance and enterprise service efficiency. Founded in 2008, SightCall has received accolades for its innovations, ranking in the Inc. 5000 Class of 2023 as one of the fastest-growing software companies in the U.S. The company has headquarters in San Francisco, California and Paris, France.
XMReality
xmreality.com
XMReality is an augmented reality app that provides remote assistance and training, allowing users to collaborate and receive real-time visual guidance on tasks.
Telepresenz
telepresenz.com
Telepresenz® is an augmented reality based, remote guidance and Digital workflow system that can be used with a variety of devices including smart glasses to access remote experts and remotely diagnose, assess, and troubleshoot assets in the field. Telepresenz enables real-time, two-way communication between a remote expert and field users, reducing the costs associated with providing such expertise when required, making it not only possible but completely viable to work with individuals situated across the globe.
Oculavis
oculavis.de
oculavis SHARE is designed to take customer support for machine manufacturers to the next level. Stop traveling the world for service. Provide machine documentation via Augmented Reality to your end users or connect live to your customers' point of view and solve problems remotely.
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