TechSee

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TechSee provides remote visual assistance using Computer Vision AI and Augmented Reality, enhancing customer service and support across various industries.

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TechSee revolutionizes the customer experience domain with the first remote visual assistance platform powered by Computer Vision AI and Augmented Reality. TechSee helps organizations enhance service quality, reduce operational costs, and improve customer experience. In the new reality, organizations can deploy TechSee for remote contactless service to ensure service resilience and keep customers and employees safe. With TechSee, customers and technicians receive remote visual support through their mobile screens, in assisted-service or self-service mode, with patented browser-based technology. Using proprietary Computer Vision AI technology, TechSee recognizes devices and their issues to deliver visual automation. TechSee’s proven enterprise-grade solutions are implemented across hundreds of service organizations in 53 countries with over 2 million monthly customer interactions across industries including Telecom, Consumer Electronics, Manufacturing, Utilities, and more. TechSee has received several awards including Gartner “Cool Vendor." The Accenture Innovation Award, AI Breakthrough Awards, and Fast Company Most Innovative Companies Award. TechSee has recently announced round C funding led by Salesforce Ventures, OurCrowd and Telus, followed by the launch of a strategic partnership with Salesforce, powering the ‘Visual Remote Assistant’ for Salesforce Service Cloud and Field Service.

TechSee is a unified platform designed to enhance organizational visual knowledge and automate tasks through AI-powered visual intelligence. It provides a single view of customer issues, enabling seamless collaboration and warm transfers across channels. The platform leverages visual data to support real-time decision-making for agents and offers self-service options for customers. By utilizing Computer Vision AI, TechSee automates processes, allowing organizations to access the full history of each customer's visual session. This capability supports internal collaboration while ensuring compliance with privacy policies.

Key features of TechSee include its ability to support technicians, agents, and end-users across various locations without impacting availability or performance. The platform is particularly beneficial for large departments and teams with thousands of representatives, as it streamlines customer support and remote assistance. By integrating visual data, TechSee facilitates efficient problem-solving and enhances customer satisfaction through personalized support experiences.

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Categories:

Business

Remote Support Software

Website: techsee.me

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