Remote Eye

Remote Eye is a remote support app that enables real-time video and audio communication between technicians and support staff, compatible with smart glasses and smartphones.

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Wideum develops Remote Eye, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones.

Remote Eye can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.

REMOTE EYE SPECIAL FEATURES:

Unlimited calling. Unlimited minutes.
Unlimited minutes of recording and storage of video calls and files.
Online/Hotline personal support in less than 24 hours x 365 days.
Free training by non-presential means.
Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese.
Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.
Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles.
On-premise installation available.
Integration into enterprise systems such as ERP or CRM.

Categories: BusinessField Service Management Software

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