Remote Eye

Remote Eye helps field technicians, maintenance teams, and service departments resolve equipment problems when an expert cannot be on site. A technician can share a live view from a smartphone, tablet, or compatible smart glasses while a remote specialist joins from a computer or other supported device to guide the work over video and audio. This can be useful for troubleshooting, repairs, inspections, and maintenance in workshops, factories, and other field settings. During a call, participants can point out details and draw on the live image, exchange translated voice and text messages, and use tools to read text, counters, QR codes, and barcodes. Calls can be recorded, with reports and AI-generated summaries available for documenting the session and connecting it to business systems such as ERP, CRM, or CMMS platforms. Remote Eye is designed for teams that need hands-free support options and collaboration across different locations.

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