Zoho Lens

Zoho Lens is an augmented reality (AR) remote assistance tool designed to enhance visual support for remote users. It allows technicians to receive live visuals from a customer's device camera, enabling them to provide more accurate and efficient support. The app supports features like remote camera sharing, live text recognition through OCR, and QR/barcode scanning, which can be used to extract crucial information from equipment labels or documents during sessions.

Key features of Zoho Lens include AR annotations and comments, which facilitate clear communication and collaboration during sessions. Technicians can also record sessions for future reference or training purposes. The app supports simultaneous sessions, allowing technicians to handle multiple customer issues concurrently without interruptions. Additionally, Zoho Lens offers cloud storage for session recordings, snapshots, and notes, ensuring that all session data is securely stored and easily accessible.

Zoho Lens is accessible across various platforms, including mobile devices, desktops, and smart glasses, making it versatile for different use cases. It integrates with other tools to provide a comprehensive support experience, enhancing customer satisfaction and operational efficiency. The app's capabilities make it suitable for industries requiring remote visual assistance, such as manufacturing, retail, and more.