AR Genie

AR Genie helps field technicians, maintenance teams, and customer-support staff get expert guidance when a problem is difficult to explain or troubleshoot remotely. A technician shares a live view from a smartphone, tablet, or supported AR glasses, while an expert joins through a web portal and marks up the video to point out parts or steps. Sessions can be started by sharing a link or code. Remote sessions also support chat, screen sharing, file sharing, and recording for later review. Teams can bring multiple participants into a session, and inspection mode provides a checklist alongside the live video for documenting observations. AR Genie is designed for remote troubleshooting, technical support, maintenance, inspections, and training—particularly when on-site staff need visual instructions from a remote expert.

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