CareAR

For customer support teams, field technicians, and the people they assist, CareAR helps troubleshoot problems remotely or follow guided service procedures without relying on text-only explanations. With CareAR Assist, a technician or support expert can join a live video session to see what the onsite user sees and add visual annotations to guide them through a repair, setup, or inspection. Sessions can include multiple participants, making it useful for bringing in a specialist to help a customer, employee, or less-experienced field worker. CareAR Instruct provides step-by-step digital work instructions for self-service and field tasks. Users can open an experience in the app from a link or QR code and follow visual guidance that may include images, video, and 3D content. Organizations can create and publish these instructions with CareAR Experience Builder, a no-code authoring tool. CareAR is intended for organizations using the CareAR service platform and its prepared experiences; it is not a general-purpose video-calling or repair app. It may suit teams that need remote visual support, repeatable troubleshooting guidance, or a way to help users complete service tasks on their own.

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