Remote support software allows technicians to access and troubleshoot computers and devices from a distance, providing assistance to users without the need for physical presence. This technology is essential for IT support, customer service, and remote work environments. Remote support software should not be mistaken for remote desktop software, even though both enable access from a remote location over the internet or an intranet. The key distinction lies in the enhanced functionality provided by remote support solutions. While remote support software can function as a standalone application, most solutions are designed to integrate with IT management or remote monitoring and management (RMM) systems. IT professionals incorporate remote support software into their technology stack to improve their ability to assist clients effectively.
TeamViewer Web
TeamViewer Web is a remote access tool that enables users to connect to computers, share files, and communicate in real-time via the web, with secure functionality.
Atlassian
Atlassian offers collaboration and productivity tools like Jira and Confluence, enabling teams to manage projects and share information efficiently.
Zoho Assist
Zoho Assist is remote access software that enables IT support with features like unattended access, file transfer, and cross-platform compatibility.
Getscreen.me
Getscreen.me is a cloud-based remote access software for connecting to various devices via a web browser, supporting file transfer and session recording.
Atera
Atera is an IT management platform that offers remote monitoring, ticketing, and automation tools for MSPs and IT teams to manage operations efficiently.
Helpwise
Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.
ScreenConnect
ConnectWise ScreenConnect is a remote desktop software that allows users to access and control devices for support and management through a secure, customizable platform.
Splashtop
Splashtop is remote desktop software that allows users to access and support computers from various devices, providing tools for IT management and endpoint security.
NinjaOne
NinjaOne is an automated endpoint management platform for IT teams, offering monitoring, security, and remote management for devices and systems.
Fullview
Fullview is a co-browsing app that enhances customer support by allowing real-time screen sharing and troubleshooting without downloads, integrating with major support tools.
RemotePC
RemotePC is a remote access software that allows users to securely connect to and control computers from any device, supporting various platforms.
ISL Online Web
ISL Online Web provides remote desktop support and access tools for IT professionals, enabling secure control of computers and mobile devices across multiple operating systems.
KaseyaOne
Kaseya VSA is an IT management platform that automates and streamlines IT processes, including monitoring, security, and patch management across devices.
JumpCloud
JumpCloud is a cloud-based identity management platform that securely manages user identities, devices, and access across various resources.
Datto
Datto offers cloud-based IT solutions for MSPs, providing backup, disaster recovery, remote monitoring, and management to protect data and enhance operations.
RealVNC
RealVNC provides secure remote access software for managing and controlling devices from anywhere, suitable for various platforms.
Zoho Directory
Zoho Directory manages digital identities, providing features like SSO, MFA, and user access control for streamlined enterprise identity management.
SolarWinds
The SolarWinds Help Desk Essentials Pack integrates ticketing and remote support tools for IT management, enabling centralized incident handling and remote access.
Action1
Action1 is an IT management platform that automates patch management and vulnerability remediation for endpoints, optimizing software updates and enhancing security.
Addigy
Addigy is a cloud-based platform for managing Apple devices, offering features like zero-touch setup, app management, security configurations, and remote access.
LogMeIn Resolve
LogMeIn Resolve is an endpoint management app that helps IT teams automate tasks, provide remote support, and gain insights for efficient IT operations.
AirDroid Business
AirDroid Business is a UEM and MDM solution for managing Android and Windows devices, offering device enrollment, security, app management, and remote operations.
Devolutions
Devolutions provides tools for password management, remote access, and credential management, helping IT professionals secure and manage sensitive systems and information.
Syncro
Syncro is a unified platform for managed service providers, offering RMM, PSA, invoicing, remote access, and automation tools to streamline IT management.
Digi
Digi app provides connectivity solutions for M2M and IoT applications, enabling reliable communication and management of connected devices and infrastructure.
EasyVista
EasyVista is an IT service management platform that helps organizations manage IT services and assets efficiently, ensuring compliance and supporting remote operations.
Surfly
Surfly enables co-browsing and collaboration in real-time, allowing users to navigate websites together without downloads, enhancing remote communication for support and training.
ScreenMeet
ScreenMeet is a remote support platform designed to improve IT efficiency, bolster security, and support business continuity.
SureMDM
SureMDM is a mobile device management app that secures and manages devices across multiple platforms, offering features like remote management, tracking, and geofencing.
RemoteToPC
RemoteToPC allows users to remotely access and control PCs or Macs from any device, enabling efficient remote work and IT support with secure connections and file management.
RemoteHQ
RemoteHQ is a platform for remote collaboration, enabling users to hold meetings, share screens, and provide support through secure remote sessions.
BeyondTrust
BeyondTrust is a cybersecurity platform that secures privileged access, manages credentials, and detects threats across various IT environments.
Viewabo
Viewabo lets support agents access customers' phone cameras via a link, enabling better diagnosis and issue resolution without app installation.
Barracuda
Barracuda is a cybersecurity app that protects organizations from email threats, data breaches, and network vulnerabilities through integrated security solutions.
tele-LOOK
tele-LOOK is a web-based platform offering live video support for technical services catering to various industries like machinery, medical aids, and home appliances.
Remotly
Remotly is a secure remote desktop software allowing users to access and control computers for remote work and support across multiple devices.
SightCall
SightCall enables real-time video assistance for service interactions, allowing remote agents to visually guide customers in solving problems efficiently.
ZenAdmin
ZenAdmin streamlines IT operations by automating administrative tasks, allowing users to manage devices, apps, and workflows efficiently on a single platform.
N-able Take Control
N-able Take Control is a remote access tool for IT professionals, enabling efficient support and management of devices across multiple platforms.
Pulseway
Pulseway enables remote monitoring and management of IT systems via mobile devices, allowing IT professionals to address issues and maintain systems efficiently.
coview
Coview enables web screen sharing, recording, remote debugging, and health checks for support teams, facilitating real-time assistance for users facing issues.
LogMeIn Rescue
LogMeIn Rescue provides remote support for IT teams and customer agents, facilitating secure and efficient problem resolution across various devices and languages.
Electric
Electric is an IT management platform for SMBs that offers device management, employee onboarding, IT support, and hardware procurement.
XMReality
XMReality is an augmented reality app that provides remote assistance and training, allowing users to collaborate and receive real-time visual guidance on tasks.
Help Lightning
Help Lightning is a remote assistance app that combines video conferencing and augmented reality for real-time collaboration and support in various industries.
TechSee
TechSee provides remote visual assistance using Computer Vision AI and Augmented Reality, enhancing customer service and support across various industries.
RemoteCall
RemoteCall is a cloud-based solution for remote support, allowing IT professionals to assist clients on PCs, mobile devices, and via camera.
Rayda
Rayda simplifies IT asset management for remote teams in emerging markets, offering quick device procurement, compliance support, and efficient equipment retrieval.
inefi Spotlight
inefi Spotlight is a Unified Endpoint Management app that manages and secures devices and peripherals for smooth business operations.
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