Fullview

Fullview is for customer support teams that need to understand and resolve issues inside a web app without relying on screenshots or lengthy explanations. Agents can review a customer’s recorded session, then start a live co-browsing session to see the relevant page and guide the customer through steps in real time. Customers don’t need to install software or join a separate meeting, and agents can use pointers and screen controls to help with tasks such as completing forms or troubleshooting a problem. Fullview records user sessions for later playback and surfaces context such as clicks, navigation, rage clicks, browser console messages, and network errors. Teams can use this information to investigate bugs, prepare ticket escalations, and share session context with colleagues. Integrations with helpdesks including Zendesk, Intercom, Salesforce, and HubSpot let agents access replays and launch co-browsing from support workflows. Privacy settings let teams mask sensitive fields and control which pages are recorded.

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