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ScreenConnect is a robust remote support and access solution designed primarily for IT professionals and managed service providers. It offers a comprehensive set of features to facilitate efficient remote support sessions, including screen sharing, remote control, file transfer, chat, annotation, and session recording. This software is particularly useful for managing multiple user groups and integrating with various IT service management tools.

One of the key features of ScreenConnect is its use of a unique 5-digit session code for connecting to support sessions, which enhances security and ease of use. Additionally, it provides scripting and automation tools, allowing technicians to automate repetitive tasks during remote sessions. This capability streamlines support processes and improves productivity.

ScreenConnect supports a wide range of operating systems and devices, although it may have some limitations with Linux and Mac devices. It integrates seamlessly with other IT management products, offering a unified solution for remote support and IT service management. Overall, ScreenConnect is designed to provide a reliable and efficient remote support experience, making it a valuable tool for IT professionals who need to manage and support diverse IT environments.

ConnectWise ScreenConnect, previously ConnectWise Control, is a self-hosted remote desktop software application. It was originally developed by Elsinore Technologies in 2008 under the name ScreenConnect, and is now owned by ConnectWise Inc. The product is available as a cloud hosted Software as a Service (SaaS) or self-hosted server application that permits the primary user to host the software on their own servers, PC, virtual machine (VM), or virtual private server (VPS). Once installed, the central web application can be made visible inside and outside of the local area network (LAN). ConnectWise ScreenConnect has a proprietary protocol and exposes an open architecture structure that can be utilized by users to implement custom plugins, scripting, or various integrations. Most commonly expected features for a product in this arena are present. Examples include reboot and reconnect, drag and drop file transfer, screen recording, safe mode support, multiple monitor, command line access, wake-on-LAN, VoIP, chat, and a custom toolbox for quick deployment of support tools. In addition to features that facilitate communication, ConnectWise ScreenConnect also offers complete control over branding and customization of the product design, logo, color scheme, icons, text strings, and localization.

Categories:

Business

Remote Video Support Software

Website: screenconnect.com

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ScreenConnect

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