ScreenMeet

For IT help desks and customer support teams, ScreenMeet helps diagnose and resolve device issues remotely, including through workflows integrated with platforms such as ServiceNow, Salesforce, and Tanium. Support agents can start sessions from their platform to view or control a user’s computer or mobile device, guide them through troubleshooting, and collaborate with other agents. Sessions can include chat, file transfer, screen annotation, recording, and tools such as reboot and reconnect. Optional unattended access supports remote maintenance of enrolled devices when no user is present. ScreenMeet may suit organizations looking to provide remote technical support within their existing IT service workflows; mobile control availability depends on the device platform.

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