Screendesk

Screendesk helps customer support teams understand issues that are difficult to explain in text by letting customers show what’s happening on their screen. Agents can request a recording from a helpdesk ticket or chat, or share a recording link for customers to open in a browser without installing a recorder. Recordings include browser, operating system, and device details; console and network information can also be captured when configured. Teams can start live screen-sharing calls, record their own browser walkthroughs, and share videos in support conversations or documentation. Screendesk integrates with tools including Zendesk, Intercom, Help Scout, Freshdesk, HubSpot, and Jira. It may suit support teams that want visual context for troubleshooting while continuing to manage requests in their existing helpdesk.

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