Usedesk

Usedesk is for customer service teams that need to manage questions and support requests from multiple channels in one place. It brings messages from sources such as email, website chat, messengers and social media into a shared workspace, where agents can review conversation history, assign requests, and organize them with statuses, tags and priorities. Teams can use reply templates for common questions and automation rules to route requests, update ticket details, send automatic replies or reminders, and notify supervisors. Reports help managers review response times, request volumes, agent activity and customer feedback. A website chat widget, integrations and API options extend the platform to existing support workflows. Usedesk is intended for businesses such as online stores, payment services and other customer-facing organizations, from small support teams to larger contact centers. It focuses on handling customer support and inquiries rather than tracking sales conversions or deal statuses.

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