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Top Remote Video Support Software - United States
Remote Video Support Software is a tool that allows support agents to provide assistance to users through video communication. This type of software enables real-time visual interaction, making it easier for support personnel to diagnose problems, guide users through processes, and offer solutions effectively. Customers can illustrate their issues using images, videos, or live feeds from their device's camera and screen. Support agents can interact with this video feed by pausing it or taking snapshots to guide the customer on identifying and resolving the problem. Some remote video support platforms incorporate computer vision technology, enabling customers to troubleshoot independently. A common scenario is when a customer has difficulty setting up a new monitor or finding the reset button on their PC. The functionalities of remote video support software closely resemble those of AR collaboration tools, but remote video support is specifically tailored for non-technical users. Additionally, it distinguishes itself from traditional remote support software by connecting primarily with mobile devices, while remote support typically operates on laptops and desktops. For an optimal user experience, the platform must be highly user-friendly, ensuring accessibility for customers of all ages. The process can be as straightforward as clicking a link sent via SMS Key Features of Remote Video Support Software: * Video Conferencing: Facilitates live video calls between support agents and users, allowing for face-to-face communication. * Screen Sharing: Enables users to share their screens with support agents, helping them to visually demonstrate issues or follow instructions. * Recording Capabilities: Many tools allow sessions to be recorded for training purposes or to review past interactions. * Chat Functionality: Often includes text chat options to supplement video communication, allowing for quick exchanges of information. * Multi-Platform Support: Compatible with various devices and operating systems, ensuring accessibility for both agents and users.
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Zoho Lens
zoho.com
Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location.
Help Lightning
helplightning.com
Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. It provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. The company’s cloud-based solution...
Blitzz
blitzz.co
Blitzz is a curated platform to suit the needs of inspectors so that they have the tools to complete inspections just as easily as if they were doing it in person. These features include: Markup Tools - HD Image & Video Capture - Mobile & Web Screen Sharing - HD Video Call - Reporting and Analytic...
Apizee
apizee.com
Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution...
Viewabo
viewabo.com
Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosi...
XMReality
xmreality.com
XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still s...
ScreenConnect
screenconnect.com
ConnectWise ScreenConnect, previously ConnectWise Control, is a self-hosted remote desktop software application. It was originally developed by Elsinore Technologies in 2008 under the name ScreenConnect, and is now owned by ConnectWise Inc. The product is available as a cloud hosted Software as a S...
IrisCX
iriscx.com
IrisCX is enabling a world of easy, effective & predictable B2C customer experiences. IrisCX guides users in capturing defects and automatically documents the tasks, making them ready for staff to act on, saving time and resources. IrisCX uses smart video to resolve consumer problems faster. IrisC...
SightCall
sightcall.com
SightCall VISION is the only software platform that gives enterprise service organizations the power to See, Analyze, Guide and Report at the moment of service. Agents, customers, technicians and remote experts can use SightCall VISION to visually solve real-world service problems, using a combinati...