Remote Video Support Software is a tool that allows support agents to provide assistance to users through video communication. This type of software enables real-time visual interaction, making it easier for support personnel to diagnose problems, guide users through processes, and offer solutions effectively. Customers can illustrate their issues using images, videos, or live feeds from their device's camera and screen. Support agents can interact with this video feed by pausing it or taking snapshots to guide the customer on identifying and resolving the problem. Some remote video support platforms incorporate computer vision technology, enabling customers to troubleshoot independently. A common scenario is when a customer has difficulty setting up a new monitor or finding the reset button on their PC. The functionalities of remote video support software closely resemble those of AR collaboration tools, but remote video support is specifically tailored for non-technical users. Additionally, it distinguishes itself from traditional remote support software by connecting primarily with mobile devices, while remote support typically operates on laptops and desktops. For an optimal user experience, the platform must be highly user-friendly, ensuring accessibility for customers of all ages. The process can be as straightforward as clicking a link sent via SMS Key Features of Remote Video Support Software: * Video Conferencing: Facilitates live video calls between support agents and users, allowing for face-to-face communication. * Screen Sharing: Enables users to share their screens with support agents, helping them to visually demonstrate issues or follow instructions. * Recording Capabilities: Many tools allow sessions to be recorded for training purposes or to review past interactions. * Chat Functionality: Often includes text chat options to supplement video communication, allowing for quick exchanges of information. * Multi-Platform Support: Compatible with various devices and operating systems, ensuring accessibility for both agents and users.

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Zoho Lens

zoho.com

Zoho Lens is an AR remote assistance app that enables technicians to view and support users by accessing their smartphone camera for real-time troubleshooting.

ScreenConnect

screenconnect.com

ConnectWise ScreenConnect is a remote desktop software that allows users to access and control devices for support and management through a secure, customizable platform.

Viewabo

viewabo.com

Viewabo lets support agents access customers' phone cameras via a link, enabling better diagnosis and issue resolution without app installation.

Blitzz

blitzz.co

Blitzz is a remote inspection platform that provides tools like video calls, screen sharing, and reporting for efficient inspections without client app downloads.

XMReality

xmreality.com

XMReality is an augmented reality app that provides remote assistance and training, allowing users to collaborate and receive real-time visual guidance on tasks.

IrisCX

iriscx.com

IrisCX is a customer interaction platform that helps users report issues via smart video, enabling faster resolutions and data insights for home product companies.

Help Lightning

helplightning.com

Help Lightning is a remote assistance app that combines video conferencing and augmented reality for real-time collaboration and support in various industries.

Apizee

apizee.com

Apizee offers live video chat, screen sharing, and co-browsing tools for sales and support teams to enhance customer service and solve issues efficiently.

SightCall

sightcall.com

SightCall enables real-time video assistance for service interactions, allowing remote agents to visually guide customers in solving problems efficiently.