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Cohere is an AI platform designed for enterprise use, offering a range of tools and features to enhance productivity and data management. It includes advanced models like the command-r7b-12-2024, which provides robust performance in various applications. One of the key features of Cohere is its ability to create custom zero-shot tools, allowing users to explore structured output capabilities.

Cohere also offers North, a secure AI workspace platform tailored for sensitive industries such as finance and healthcare. North integrates large language models, search capabilities, and automation tools, operating within private cloud environments or on-premises installations to ensure data security. The platform's Compass search system is particularly notable for its ability to quickly and accurately search through diverse data types, including images, presentations, and documents across multiple languages.

In addition, Cohere's multimodal embedding models support both text and image processing, available through platforms like Amazon Bedrock. These models are engineered to handle diverse data types and languages, making them suitable for global applications. By leveraging Cohere's technology, businesses can develop more comprehensive search systems, leading to improved efficiency and user experiences across various use cases.

Cohere.io is an AI-powered tool designed to enhance the efficiency and effectiveness of customer experience (CX) teams. Its primary function is to help resolve customer support tickets more quickly, resulting in improved customer satisfaction and cost reductions. Cohere.io employs cobrowsing technology to visually guide customers directly over phone or live chat. A unique feature of this tool is its ability to automatically resolve a significant proportion of customer tickets. It achieves this by extracting knowledge from previous support conversations and articles, and converting them into personalized and precise answers to customer queries. If a particular question has been addressed before, its generative AI capability allows it to automatically provide the already-approved solution, ensuring that the same question is not answered twice. Cohere.io also carries out tasks on behalf of support agents, guiding users through problem-solving steps or executing actions for them. It further offers Cardina's advanced analytics capabilities to identify potential issues, trends, and content gaps, assisting the resolution process. The tool strives to always provide accurate answers, leveraging the latest advances in large language models. The effectiveness of Cohere.io extends to when customers would typically ask questions, allowing for the delivery of satisfactory 24/7 customer support services. This tool is designed to interface seamlessly with the support desk platforms companies already use. Cohere.io's ease of integration and its ability to yield significant results within a short time frame make it a valuable tool for companies aiming to optimize their customer service process across different channels including chat, email, and SMS.

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Business

Co-Browsing Software

Website: cohere.io

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