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Get a dedicated desktop app for Aide on Mac, Windows, and Linux with WebCatalog Desktop.
- Launch Aide directly from your Dock or taskbar.
- Work without distractions in a dedicated window, separate from your browser tabs.
- Manage multiple Aide accounts and switch between them without logging out.
Aide is for ecommerce customer support teams that want to answer recurring questions and handle order-related requests with less manual work. It can run as a standalone helpdesk or work alongside Zendesk, Gorgias, or Front, with Shopify integration for customer and order context. Aide’s AI agent can respond to customer questions and help with tasks such as order lookups, refunds, cancellations, and returns, according to rules set by the team. Support staff can choose which topics Aide handles automatically, which it drafts for a person to review, and which it hands off. Refunds can require team approval. For human agents, Aide drafts and rewrites replies, suggests relevant macros, and organizes conversations by topic. Teams can also use Aide Chat on a website or Shopify storefront and connect support email. Its knowledge tools help surface unanswered customer questions so teams can identify gaps in their help content.
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to Aide. All product names, logos, and brands are property of their respective owners.
