Level AI

For customer service and sales teams that manage high volumes of customer conversations, Level AI helps evaluate interactions, support agents, and identify service trends. It analyzes calls, chats, and emails to surface customer intent and sentiment, track quality and performance, and reveal recurring issues and contact drivers. Contact center agents can receive real-time suggestions, relevant knowledge, and next steps during conversations, while automated summaries can reduce post-interaction note-taking. Supervisors and quality teams can use automated evaluations against their scorecards, review evidence behind scores, identify coaching opportunities, and monitor performance through dashboards and reports. Level AI may suit organizations looking for contact center software that combines agent assistance, quality assurance, conversation analytics, and customer feedback insights. The platform also includes AI agents for automating some customer interactions and workflows.

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