PolyAI

Customer service and contact center teams can use PolyAI to build conversational AI agents for routine customer interactions and complex service requests. The platform lets users describe an agent in plain language or build with code, then develop, test, and deploy it from a central workspace. Agents can handle questions, route calls, verify customers, manage accounts, and support bookings, orders, billing, and troubleshooting. PolyAI agents are designed for voice and can also serve customers through channels such as web chat, SMS, messaging, and email. They can connect with contact center, telephony, CRM, and other business systems to access or update information, and pass conversation details to a human agent when needed. It is intended for organizations that want to automate customer service conversations, rather than for individuals seeking a personal assistant.

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