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IrisAgent is a cutting-edge customer support solution designed to enhance and streamline customer service operations. It leverages advanced AI technologies to provide real-time ticket contextualization, enabling swift issue resolution and exceptional assistance. The platform supports proactive engagement and autonomous decision-making, which can significantly improve customer satisfaction and operational efficiency.

Key features of IrisAgent include AI-powered automation, which helps automate customer support processes, reducing long-term costs and staff burnout. It also offers tools for building conversational flows, allowing businesses to create personalized interactions with customers through chatbots and virtual agents. Additionally, IrisAgent integrates with various platforms to bridge gaps between IT operations and customer support, enhancing overall service delivery.

By utilizing IrisAgent, businesses can benefit from improved customer service metrics, such as faster resolution times and higher customer satisfaction rates. The platform also supports real-time agent assistance, which boosts workforce efficiency and organizational results. Overall, IrisAgent provides a comprehensive suite of tools to transform customer support into a more efficient, personalized, and proactive service.

IrisAgent is a leader in customer support automation with AI-powered answers, tagging, and workflows that can help boost agent productivity and speed up Mean Time To Resolution (MTTR). Get started in just a few minutes with an AI that self-learns and scales with your needs. It takes simple, repetitive tickets off the support team’s plate, but it’s more than just a chatbot. Unlike other players in this space, it takes a 360-degree view of customer support operations, leveraging product and user context to gain meaningful insight into the ‘why’ behind tickets associated with bugs, performance issues, and outages to create support workflows and recommend operational improvements. IrisAgent delivers proactive customer support with AI-powered alerting, automated resolution of common tickets, and correlation of support tickets and product issues. IrisAgent’s AI-powered support solution reduces support ticket resolution time by 45%, improves agent performance, and enhances communications between agents, customers, and internal technical teams to reduce escalations by 60%. It proactively discovers trending issues instead of waiting for customers to report them. Key features: 1. Data integration and automated workflows 2. AI-powered issue discovery and triaging 3. Auto-tagging and correlation of tickets, alerts & bugs 4. Automated revenue and customer sentiment impact analysis

Categories:

Business

Proactive Customer Retention Software

Website: irisagent.com

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IrisAgent

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