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Get a dedicated desktop app for SolarWinds on Mac, Windows, and Linux with WebCatalog Desktop.
- Launch SolarWinds directly from your Dock or taskbar.
- Work without distractions in a dedicated window, separate from your browser tabs.
- Manage multiple SolarWinds accounts and switch between them without logging out.
IT help desk teams can use SolarWinds to manage support requests and troubleshoot users’ computers remotely. The Help Desk Essentials Pack combines Web Help Desk for ticketing and IT service management with Dameware Remote Support for remote administration and support. Web Help Desk lets technicians create, assign, route, escalate, and track incidents and service requests. It also supports IT asset discovery and inventory, a knowledge base for self-service, change approvals, SLA alerts, reporting, and customer surveys. Dameware can be launched from a ticket or asset record to remotely control Windows, macOS, and Linux systems. Technicians can also use built-in system-monitoring, event-log, and network-diagnostic tools without starting a full remote-control session, and support users outside the firewall. The package is suited to organizations whose IT support staff need both a centralized help desk workflow and tools to diagnose and resolve issues on end-user devices. It connects ticket management with remote troubleshooting, so technicians can work on a reported problem and keep session details associated with the support ticket.
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to SolarWinds. All product names, logos, and brands are property of their respective owners.
