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SolarWinds is a comprehensive IT management software designed to help organizations navigate complex hybrid and multi-cloud environments. It provides a unified view of modern, distributed networks, enabling users to manage IT infrastructures effectively. The platform offers a range of tools for observability, IT service management, application performance monitoring, and database management.

Key features of SolarWinds include its ability to accelerate digital transformation by providing insights into network performance, application efficiency, and database health. It integrates AI-powered features across its platforms to enhance IT service management (ITSM), database monitoring, and SaaS observability. This integration helps organizations optimize their IT operations, improve service delivery, and ensure high availability of applications and services.

SolarWinds supports both self-hosted and SaaS deployment options, allowing users to choose the model that best fits their infrastructure needs. Its solutions cater to various IT professionals, including service and operations teams, DevOps, SecOps, and database administrators. By leveraging SolarWinds, organizations can streamline their IT management processes, improve scalability, and enhance overall IT efficiency in hybrid environments.

The Help Desk Essentials Pack is the combination of Solarwinds® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks. Key features: • Centralized ticketing and incident management • IT asset management (ITAM) with automated discovery and centralized inventory • Built-in knowledge base for self-service • IT change management and customizable approval workflows • Reporting, SLA alerts, and customer surveys • Remote control Windows®, Mac OS® X and Linux® systems • Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session • Remote access to support end-users outside the firewall

Categories:

Business

Help Desk Software

Security Information and Event Management (SIEM) Software

Digital Risk Protection (DRP) Platforms

Log Analysis Software

AIOps Tools and Platforms

ETL Tools

Website: solarwinds.com

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