The SolarWinds Help Desk Essentials Pack integrates ticketing and remote support tools for IT management, enabling centralized incident handling and remote access.
The Help Desk Essentials Pack is the combination of Solarwinds® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.
Key features:
- Centralized ticketing and incident management
- IT asset management (ITAM) with automated discovery and centralized inventory
- Built-in knowledge base for self-service
- IT change management and customizable approval workflows
- Reporting, SLA alerts, and customer surveys
- Remote control Windows®, Mac OS® X and Linux® systems
- Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
- Remote access to support end-users outside the firewall
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to SolarWinds. All product names, logos, and brands are property of their respective owners.
