Groove

Groove is a comprehensive customer support platform designed to streamline communication and workflow management for teams. It offers a unified view of all conversations across multiple channels, including email, live chat, and social media, making it easier to manage customer interactions from a single interface. Key features include shared inboxes, rule-based workflows, and round-robin ticket assignments, which help distribute tasks efficiently among team members.

The platform also provides reporting dashboards to track performance and a knowledge base to centralize information. Additionally, Groove integrates with various tools, such as Shopify, to enhance support operations by providing access to order and delivery details. Its mobile app allows support teams to respond to customers from anywhere, ensuring consistent service delivery.

Groove's capabilities are particularly beneficial for teams supporting multiple brands, as it allows them to manage multiple mailboxes in a unified "all inboxes" view. This feature simplifies the process of handling diverse customer inquiries across different brands. Furthermore, Groove includes AI tools that can automatically suggest tags, summarize support tickets, and assist with writing responses, which helps streamline support processes and improve efficiency.