Social Customer Service: best apps and software

Zendesk

Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.

Chatwoot

Chatwoot is an open-source customer support platform that enables businesses to manage customer interactions across various channels from a single interface.

Facebook Business Inbox

Facebook Business Inbox helps businesses manage customer interactions across messaging platforms, ensuring timely responses and streamlined communication.

Helpwise

Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.

Sprout Social

Sprout Social is a social media management platform that provides tools for publishing, engagement, analytics, and influencer marketing across major social networks.

SleekFlow

SleekFlow is an omnichannel conversation platform that enhances customer engagement through AI, automating interactions across messaging channels like WhatsApp and Instagram.

Front

Front is a customer service platform that centralizes communication, facilitates team collaboration, and uses AI for automation and analytics.

BirdEye

BirdEye helps businesses manage their online reputation, customer interactions, and social media presence through review management, messaging, and listing tools.

Jivo

Jivo is a business messenger that centralizes website live chat, phone calls/callbacks, social and messenger messages, email, corporate chat and basic CRM in a single interface.

Callbell

Callbell is a tool for B2C businesses that improves customer communication via WhatsApp, Messenger, Instagram, and Telegram, featuring chat management and automation.

Sprinklr

Sprinklr is a cloud-based platform that manages customer service across 30+ channels, enhancing interactions and providing AI-driven insights for businesses.

Trengo

Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.

Yobi

Yobi centralizes customer conversations from various channels into one inbox, allowing team collaboration and syncing with popular CRMs and social media platforms.

Oct8ne

Oct8ne is a visual customer service app that combines live chat, chatbot, and product catalog to assist customers in real-time via social channels and e-shops.

Brandwatch Social Media Management

Brandwatch Social Media Management streamlines social media tasks, providing scheduling, audience engagement, analytics, and social listening across multiple platforms.

Statusbrew

Statusbrew is a social media management platform that facilitates team collaboration, content scheduling, engagement, and performance analytics across multiple channels.

Kinbox

Kinbox is a tool for managing sales and customer service through social media platforms.

Bling

Bling is a customer communication platform that combines a business phone, social media inbox, and CRM to help small businesses manage interactions in one place.

DuckHub AI

Automates and manages customer messages across WhatsApp, Facebook, and Instagram for small businesses, handling inquiries like price checks and bookings to save owners time.

Re:amaze

Re:amaze is a customer messaging platform that facilitates support via live chat, email, and social media, while offering automation tools for sales and marketing.

eDesk

eDesk is a customer support platform for eCommerce, centralizing interactions across multiple channels and providing automation and analytics tools to improve response efficiency.

Oho chat

Oho Chat is a chat management app that consolidates messages from multiple platforms, automates responses, and enhances customer data management.

Qpien

Qpien is an all-in-one customer communication platform for e-commerce, enabling management of live chat, WhatsApp, Facebook, and Instagram in one place.

Groove

Groove is a customer support platform that streamlines communication and workflow management for teams across various channels.

Hoory Conversations

Hoory Conversations is an AI-powered customer support app that centralizes communications across various platforms for efficient customer service management.

WhachatCRM

WhaChatCRM combines WhatsApp Business (official API), Instagram DMs, SMS, Telegram, Facebook Messenger and web chat into a shared team inbox with lead scoring, automation and integrations.

Conversocial

Conversocial is a social customer service platform that helps businesses manage customer inquiries across social media and messaging channels.

Deskpro

Deskpro is helpdesk software that helps businesses manage customer support via email, chat, phone, and social media, with reporting tools for performance monitoring.

DelightChat

DelightChat is a customer support and marketing platform that centralizes communication across channels like WhatsApp, Instagram, and Facebook for eCommerce businesses.

BrandBastion

BrandBastion Lite is an AI-powered app for monitoring and managing social media comments, detecting sentiment, spam, and identifying responses needed for brand engagement.

Hablas

Hablas centralizes WhatsApp and other digital conversations, helping teams manage customer service, automate replies, organize contacts, and track sales opportunities.

Inflowave

Instagram CRM that automates DMs and comments, captures leads, imports message history, assigns conversations, and tracks engagement and acquisition performance for coaches and agencies.

NapoleonCat

NapoleonCat is a social media management tool that helps manage, publish, analyze, and automate customer service across multiple platforms.

TapTalk.io

TapTalk.io centralizes messages from WhatsApp, Twitter, Facebook Messenger, Telegram, and LINE into one dashboard so teams can manage sales, marketing, and customer support conversations.

SocialEcho

SocialEcho is an AI-powered social media management workspace that lets brands, creators, and marketing teams manage multiple accounts, schedule posts, automate replies, monitor sentiment, and view analytics.

Retion

Retion is a multi-channel chat platform for businesses to manage customer conversations across Facebook Messenger and other channels from a single app, with unified messaging, automated replies, and segmentation.

Heyy

Heyy automates and manages customer conversations across WhatsApp, Instagram, Messenger, and webchat using AI to provide natural, multi‑channel conversational responses without complex setup.

replient.ai

Replient.ai automates social media customer support, responds quickly to comments, ensures brand voice compliance, and offers multilingual support with tiered pricing.

ControlHippo

ControlHippo is a shared inbox app for WhatsApp, designed for sales and support teams to manage customer communications efficiently across multiple devices.

OmniOmni

OmniOmni facilitates customer support and sales through various messaging platforms like WhatsApp, Telegram, and Facebook Messenger.

Locobuzz

Locobuzz is a social media analytics and engagement platform that helps businesses monitor their online presence and interact with customers effectively.

Glassix

Glassix is an AI-powered messaging platform that streamlines customer communication across various digital channels and automates responses to enhance support efficiency.

SentiOne

SentiOne is an AI platform that monitors online mentions, analyzes consumer insights, and facilitates customer engagement through chatbots and conversation management.

CX Genie

CX Genie is an AI-powered customer support platform that automates tasks, offers multilingual support, and integrates with popular platforms for enhanced efficiency.

Optiwe

Optiwe is a multi-channel CRM platform that automates customer service and sales on WhatsApp and Instagram using AI-driven chatbots and analytics tools.

Sociomile

Sociomile is a contact center app that manages communications across voice, email, SMS, web chat, and social media for efficient customer interaction.

SherpaDesk

SherpaDesk is a cloud-based professional service automation tool that streamlines customer support, tracks time, and monitors project profitability.

Chatsell

AI platform for managing and automating customer conversations, lead qualification, sales, support, and follow-ups across WhatsApp, Instagram, Messenger, Mercado Libre, and web chat.

askVela

AI live chat widget for e-commerce and websites that answers customer questions using store and site data, with quick setup on most platforms.

Omnistra

Unified inbox and AI agent for managing customer conversations across WhatsApp, Instagram, Messenger, and websites.

Brandwise AI

Brandwise AI is a social media management platform that consolidates comments and messages, automates moderation, and generates responses for efficient engagement.

美洽

美洽 is an app that provides a platform for businesses to manage customer service across various channels, enhancing communication and support.

Abitmes

Abitmes is a comment and inbox management app for Facebook pages, enabling quick customer interaction and the management of multiple pages from a single interface.

Syften

Syften is a social media monitoring tool for businesses to track brand mentions, manage online reputation, and streamline customer interactions across various platforms.

Chat Breezes

Chat Breezes is an omnichannel messaging platform that helps manage social media conversations, engage with customers, and boost sales through streamlined communication.

ChayAll

ChayAll is a SaaS platform that consolidates messaging channels like WhatsApp and Messenger for efficient customer communication and support.

Juphy

Juphy is an AI-driven assistant for e-commerce that manages customer notifications, support requests, and offers automated support across multiple platforms.

Simpu

Simpu is a customer communication platform that integrates various channels for managing interactions and support, enhancing efficiency and relationship-building.

QuickCEP

QuickCEP is an AI-based platform that enhances customer engagement by providing chatbots for support, product recommendations, and communication integration for businesses.

Alendei

Alendei is an AI-driven platform for customer engagement, allowing businesses to manage communications across social channels and automate support via chatbots.