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Hablas is a customer service and sales CRM designed to centralize WhatsApp communication and other digital channels in one shared workspace. It helps teams manage conversations, assign contacts to agents or queues, preserve interaction history, and track each opportunity through a visual sales pipeline. The platform supports WhatsApp API integration, with additional connections for Instagram, Facebook, CRMs, e-commerce platforms, and other business systems through integrations, API, and webhooks. Key features include a unified omnichannel inbox, contact and conversation management, sales Kanban boards, performance dashboards, reports, scheduled campaigns, chatbots, and AI-assisted first-line support. Teams can use automation to qualify leads, answer recurring questions, schedule appointments, and transfer conversations to human agents when needed. Hablas also provides user permissions, workflow configuration, onboarding support, and tools for organizing customer service, marketing, and sales operations in a single platform.
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