Wasapi

Wasapi is for sales and customer-support teams that handle a high volume of WhatsApp conversations and need to keep replies, leads, and agent activity organized. Multiple agents can work from one inbox, share several WhatsApp lines, assign or transfer chats, and track conversations by status, with supervisors able to monitor activity. It is aimed at teams rather than solo operators with only occasional messages. Teams can set up chatbots and AI-assisted replies to handle routine questions, qualify leads, and pass conversations to a person when needed. Sales pipelines help track prospects through deal stages, while segmented messaging campaigns support customer outreach. Wasapi also brings Instagram and Messenger conversations into the shared inbox and offers integrations through its API, webhooks, and Make. It may suit businesses that rely on messaging for sales or support and want a shared, automated workflow rather than a basic WhatsApp Business inbox.

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