ControlHippo

Sales and support teams can use ControlHippo to manage customer inquiries across messaging channels without switching between separate inboxes. Teams can bring WhatsApp conversations and other supported channels, including Instagram, Facebook Messenger, Telegram, SMS, and email, into a shared workspace. Agents can assign chats to teammates, label conversations, and use quick replies or automated responses to handle common questions. ControlHippo also offers chatbots and AI assistance, workflow automation, and analytics for reviewing customer conversations and team activity. CRM integrations, including HubSpot, Pipedrive, and Zoho, can connect customer records with messaging workflows. ControlHippo may suit businesses that use messaging for sales leads or customer support and need shared access, clearer ownership of conversations, and a centralized view of customer interactions.

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