Hubspot

hubspot.com

HubSpot offers a full platform of marketing, sales, customer service, and CRM software — plus the methodology, resources, and support — to help businesses grow better. Get started with free tools, and upgrade as you grow. With Marketing Hub, all your marketing tools and data are on one easy-to-use, powerful platform. You’ll save valuable time and get all the context you need to provide a personalized experience that attracts and converts the right customers at scale. Plus, marketers can keep data at the center of everything they do because Marketing Hub is built as part of the HubSpot CRM platform. When using the full CRM platform, marketers can achieve unparalleled alignment with sales to prove ROI and validate investments. Whether it’s strategies, services, or software — HubSpot allows you to scale your company, not complexity. HubSpot has everything you need to grow better.

Podium

podium.com

Podium is an all-in-one lead conversion and communication platform powered by AI and ready to integrate with the tools you already use. Over 100,000 businesses use Podium to stand out from their competition. * Podium is a communication tool that helps businesses with website conversions and customer interactions. * Reviewers frequently mention the convenience of accessing the app from any device, the ease of use, and the positive impact on customer communication and website conversions. * Users mentioned issues with customer service response times, difficulties with certain features, and dissatisfaction with the pricing and contract terms.

Intercom

intercom.com

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Intercom's platform is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Zendesk

zendesk.com

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster. Zendesk also helps businesses leverage cutting-edge AI for Service teams to resolve customer issues faster and more accurately. Built on billions of CX interactions, Zendesk AI can be leveraged across the entire service experience from self-service, to agents, to admins, to help you grow and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context they need to deliver a personalized service experience on any channel, whether it's social messaging, phone or email. Zendesk brings together everything a service team needs – from personalized conversations and omnichannel case management, to AI powered workflows and agent tools, automation, and a Marketplace of 1200+ apps – all safeguarded under one roof. And our solution is easy to implement and adjust on the fly, freeing teams from requiring IT, developers and expensive partners to make ongoing changes. At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies to create meaningful connections with customers. From startups to large enterprises, we believe that intelligent, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.

Freshdesk

freshdesk.com

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Spike

spikenow.com

Spike solves teams' and individuals' communication chaos by bringing together email, team chat, collaborative docs, and meetings, into one feed. Spike for Personal Use: Get a better email experience with Spike's conversational email app that turns your emails into chat. It's like having a supercharged messaging platform that prioritizes your most important messages, so you can focus on the most important things. Use your existing email and enjoy a clutter-free email experience. Spike for Teams: Communication clarity for teams! Spike offers a comprehensive productivity suite for teams. It combines team chat, email, video meetings, AI tools, and collaborative documents into a unified feed. Communicate and collaborate effortlessly with internal teams and external stakeholders, including colleagues, partners, customers, and vendors, whether they use Spike or not. Spike is the first business email service designed for meaningful team interactions. Maintain brand consistency by using your own email domain or purchasing a custom domain from Spike. Enjoy secure, reliable, and archivable email and messaging that ensure smooth communication.

Help Scout

helpscout.net

Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scout's main product (also called Help Scout) is a web-based SaaS (software as a service) HIPAA-compliant help desk.Founded in 2011, the company serves more than 10,000 customers in over 140 countries including Buffer, Basecamp, Trello, Reddit, and AngelList. In addition to its Boston location, the company has a remote workforce with over 100 employees living in more than 80 cities around the world.

Tidio

tidio.com

Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers. With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates. Tidio’s software operates across all major content management systems, e-commerce platforms, and social media channels. Founded in 2013, Tidio has grown to 180+ employees and has offices in San Francisco, Szczecin, and Warsaw. Tidio serves customers of all sizes from 205+ countries, including Mercedes, Shell, and Praktiker. Tidio’s live chat widget is viewed by 510 million unique users every month.

Zoho TeamInbox

zoho.com

A shared inbox tool for team collaboration and transparency. Zoho TeamInbox aims at making group email conversations transparent within a team. Send and receive group emails, delegate owners to conversations, conduct internal discussions, co-author emails with team, manage your inbox efficiently—all under a single roof. Zoho TeamInbox is a single tool for communication outside the team and collaboration within the team.

Chatwoot

chatwoot.com

Chatwoot is an open-source customer support solution that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. It is an open-source alternative to Intercom, Drift, Freshchat etc. Connect your customer conversation channels and converse with your customers from a single place. Easily add new agents to your system and resolve conversations with an ease. Chatwoot also gives you real-time reports to measure your team's performance, canned responses to easily respond to frequently asked questions and private notes for agents to collaborate among themselves.

Helpwise

helpwise.io

Retaining customers is as important as acquiring new ones. Loyal customers generate more revenue and bring you referrals at zero cost. Providing good customer service is an integral part of customer retention. With Helpwise, managing customer service is easy. 1. Setup your customer service center literally in minutes. 2. Communicate with customers across all channels and collaborate with your team. 3. Establish accountability with no more shared passwords. 4. Setup self-service and automation. 5. Get actionable insights on improving team productivity and customer satisfaction. Helpwise integrates with Email (think support@, sales@, careers@ etc.), Live Chat, Whatsapp, SMS, Social Media and more. Get started with Helpwise, a customer service solution that drives revenue for your business.

Brevo

brevo.com

In today's competitive business landscape, providing exceptional customer service is paramount for building a thriving brand. With Conversations by Brevo, you can elevate your customer support to new heights while boosting sales and cultivating lasting customer relationships. Our powerful, all-in-one platform empowers your team to deliver top-notch support and streamline your customer service operations. Real talk, in real-time Conversations integrate email, live chat, and social media channels like Facebook, WhatsApp, and Instagram. No more tab-shuffling or copy-pasting. Centralize all customer interactions in one convenient feed. Convert visitors into customers and unlock the revenue growth Engage prospective customers with our live chat widget and chatbots, ensuring they convert before leaving your site. Retain and nurture existing customers to maximize revenue in today's competitive landscape. Efficiency at your fingertips Save time with canned responses featuring up-to-date variables. Build a comprehensive help center to address FAQs and reduce repetitive inquiries. Leverage self-service and automation tools for more meaningful conversations. Use the Brevo Conversations mobile app for Android or iOS on the go. Seamless Integration and Data Consolidation Conversations by Brevo seamlessly integrates across Brevo products and beyond, providing you with a unified customer command center. Effortlessly manage your marketing funnels and more with deep integrations with WordPress, Shopify, WooCommerce, and others. Streamline shipping, returns, reviews, loyalty programs, and other essential business functions. Gain a comprehensive view of each customer by collecting and consolidating all relevant data in one place. Join 500,000+ businesses that have chosen Brevo and experience the power and simplicity of Conversations by Brevo. Whether you're a small business or an enterprise, we have tailored plans to meet your needs.

Crisp

crisp.chat

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, enhance customer help, and improve customer satisfaction, leading to a global increase in revenue. Get started for free today and join 400 000 businesses using Crisp at crisp.chat With an easy UX, companies can build a shared inbox for everyone within the company. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Website chat widget - AI Chatbot software and scripted chatbot builder - Knowledge base software - Drip campaign software - CRM software - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, Hubspot, Salesforce, Jira, Trello, ...) - many other features

HelpCrunch

helpcrunch.com

HelpCrunch is an all-in-one customer communication platform for support, marketing, and sales. It combines a set of tools to help you grow your business: 👉 Multichannel live chat 👉 Chatbots 👉 Shared inbox 👉 Knowledge base 👉 Email marketing 👉 Popups 👉 CRM

Missive

missiveapp.com

Missive was launched in 2015 from Quebec City, Canada. It is currently composed of 3 co-founders and 2 employees. Missive is an app that brings team inboxes and chat under a single roof. It was built with collaboration in mind to centralize your team's communication. Among its many features, Missive offers four key ones: - Team Inboxes. - Internal Team Chat. - Rules to automate workflows. - Integrations.

Front

front.com

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. They’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and they get the analytics and insights their business needs to optimize their customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay, rely on Front to deliver game-changing service that wins and retains customers for life.

Whippy

whippy.ai

Whippy is a powerful SMS & Email communication platform, designed to elevate business productivity and customer engagement with Automation & AI-driven technology. Key products include Team Inbox, Campaigns, Automations, AI Integration, Sequences, Flows, and Reviews. Whippy's all-in-one solution streamlines communication, seamlessly replaces multiple tools, and empowers businesses to enhanced productivity and maximize their growth.

Groove

groovehq.com

Groove – where they are committed to reshaping customer service for the better. They believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, users will discover a platform that prioritizes simplicity and effectiveness. Their mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world.

Helpmonks

helpmonks.com

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use.

SAAS First

saasfirst.com

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

Trengo

trengo.com

Trengo is a comprehensive customer engagement platform designed to streamline communication across multiple channels, enhancing the customer experience and team collaboration. With a focus on efficiency and automation, Trengo enables businesses to manage customer interactions seamlessly from a single interface.

Gmelius

gmelius.io

Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, Gmelius offers a unique collaboration platform that integrates with the rest of your daily apps. Connect your favorite tools together with our unique 2-way integrations (including Slack and Trello), public API, or through Zapier. • Simplify email management • Increase transparency and accountability • Automate and optimize the distribution of your workload • Streamline your workflows and automate any grunt work Gmelius offers the leading shared inbox solution in the market and here is why: 1. Gmelius seamlessly integrates with your existing tools. Gmelius lives right in your Gmail inbox, letting your teammates work in an ecosystem they are comfortable with. You save time and money on migration, administration, and training. 2. Gmelius scales with your needs. Our unique architecture supports on a daily basis small and large organizations. Our largest customers count 8,000+ active shared inboxes and 10s of thousands of users. 3. Gmelius enforces a strict Privacy by Design model. Our headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into our platform. Unlike other services, Gmelius never stores the content of your emails.

MessageDesk

messagedesk.com

MessageDesk is a smarter, simpler, business text messaging app. We help organizations of all sizes get the job done with an easy-to-use business text messaging app built for service, sales, and support. Add texting to any business phone number including VoIP and landlines. Use MessageDesk's shared team SMS inbox and mass text broadcasts to get the right message to the right people at the right time. Streamline your SMS communication and save time with scheduled text messages, keyword-based autoresponders, automation, and pre-saved text message templates.

ProProfs

proprofs.com

ProProfs is a leading provider of SaaS software designed to create smarter employees and happier customers. With a comprehensive suite of tools, including Training Maker, Knowledge Base, Quiz Maker, Survey Maker, CRM, and more, ProProfs empowers organizations to enhance learning, streamline support, and drive customer satisfaction. Committed to a 100-year mission of customer delight, ProProfs serves over 15 million users across 150+ countries. ProProfs products include: - Training Maker - Quiz Maker - Survey Maker - Qualaroo Insights - Live Chat - Help Desk - Knowledge Base - Project Management - Picreel Popups - BIGContacts CRM - WebinarNinja - CourseNinja ProProfs Smart tools are used by many Fortune 500 companies, such as Sony, Acer, Adobe, Accenture, Cisco & Dell, and users from leading educational institutes like Phoenix, Harvard & Yale. The site hosts more than one million pieces of content in 70+ languages. It is a leading online training and assessment platform with the world's largest library of professional tests & quizzes.

ThriveDesk

thrivedesk.com

Customer service software for people who care, from people who care. With ThriveDesk, effortlessly manage all your customer support requests in a single place so you can focus on driving business growth.

Loop Email

intheloop.io

Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via email. It's hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app that's going to help you move faster and keep everything and everyone on the same page. This is Loop. It simplifies and organizes all your incoming work communication into one inbox and gives you and your team back order, control and focus. With Loop no messages get missed and your team can assign ownership, chat about customer emails, exchange files, automate workflows and manage shared inboxes with ease. Why not try it today?

OneHash

onehash.ai

OneHash CRM is a cloud-based, robust, scalable, agile, affordable and fully featured, FaaS solution with CRM, ERP, HCM, Project Management, Help desk and other SaaS that your company needs, at the prices of FOSS for exponential growth and development. We are determined to serve 95% of the SMBs across the globe with a smart, affordable, agile and secure CRM solution that will ensure sustainable growth. World class service at pocket friendly prices is our USP, and we abide by what we promise.

BoldDesk

bolddesk.com

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.

eDesk

edesk.com

eDesk helps online retailers and brands deliver seriously extraordinary customer service, everywhere they sell. eDesk offers a whole suite of award-winning eCommerce tools to streamline customer support processes and reporting for faster response times to dramatically improve productivity and profitability. Its customer support software has been designed specifically to give eCommerce businesses a unified view of all customers’ queries, centralizing all their support channels, social media, webstore and marketplace messages, with its Smart Inbox. It automatically prioritizes messages based on your business needs and assigns them using role based rules, so your team can reply to customers 5x faster, build loyalty and drive repurchase. When dealing with customer queries, its AI automation suggests the best answers and translations so your agents can respond easily, and in any local language. Businesses serious about selling online can scale customer service as they expand into new markets with confidence. eDesk natively integrates with and consolidates data from over 200 marketplace, webstore, social networks, communications, and logistics channels – more than any other customer support software provider – so you can access end-to-end order information at the click of a button. eDesk is also the only customer support solution on the Amazon and Walmart developer councils, helping online retailers and brands grow their businesses through new sales channels, well-connected to their customer support tools and processes.

Zendo

getzendo.io

Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase. It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread. It's where you send quotes, invoices, payments, and messages. Forget about switching between tabs or apps entirely and do everything in one place. Zendo can be made your own with a variety of white-label options, from custom domain to branded colors and even your own, personalized chatbot! Gather your team and make your business thrive in this easy-to-use, intuitive software.

Glassix

glassix.com

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

Desku

desku.io

Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.

MindBehind

mindbehind.com

MindBehind is a conversational A.I management platform, helps non-technical teams to build, launch and growth their chatbots and virtual assistants in a single platform. MindBehind supplies brands of all sizes and different industries, such as Avis, Budget, Phillip Morris International, Renault, with easy to use solutions that help improve customer experience. Chatbots or virtual assistants built with MindBehind can be added to websites, mobile apps, social media interfaces, like Facebook Messenger and WhatsApp, and very soon smart assistants like Amazon Alexa and Google Assistant.

Zowie

getzowie.com

Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.

Hiver

hiverhq.com

Hiver is a powerful communication and collaboration platform that helps organizations using Google Workspace engage meaningfully with their customers, employees, and vendors. Teams using Hiver can efficiently manage multichannel communication, provide self-service, automate grunt work, integrate with their favourite apps, ensure SLA compliance, and gain real-time performance insights to drive better business outcomes. Without leaving Gmail, ever. Hiver's ease of use, zero learning curve, world-class security & compliance, and 24x7 top-rated support make it the trusted software for 2000+ companies worldwide. Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others, are powered by Hiver.

CommBox

commbox.io

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io

Mojo Helpdesk

mojohelpdesk.com

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. Key Features: * Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve. * Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account. * Administration: Billing, security, add-ons, and more account settings available for admins. * Reports: View and manage different reports (dashboard, tickets count, aging summary, etc). * Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

DevRev

devrev.ai

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Keeping

keeping.com

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.

Gridlex

gridlex.com

Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help Desk Ticketing, and Master Data Management, Gridlex allows for extensive customization across fields, forms, UX, reports, and integrations to fit the unique needs of any organization. The platform stands out for its ability to consolidate various business functions into a single, cost-effective package, supported by a highly responsive customer success team to ensure seamless implementation and operation. This makes Gridlex an ideal choice for companies looking to streamline their processes and enhance service delivery through a customizable and integrated software environment. Product Description: >>ULTRA CUSTOMIZABLE APP BUILDER: * Custom Models: Develop database-like structures that can interlink with other models and fields for enhanced data management. * Custom Apps: Build applications that are uniquely suited to your business processes and requirements. * Custom UX: Create a user experience that is intuitive and bespoke to your organizational workflow. * Custom Forms: Design forms that align with your operational processes and user needs. * Custom Fields: Tailor data fields to match the unique data capture requirements of your business. * Custom Reports: Generate reports that are specifically aligned with your business metrics and analysis needs. * Custom Integration: Seamlessly integrate with other systems and applications to create a unified operational ecosystem. * Customization Support: Access dedicated support for tailoring the platform to meet your specific business needs. * Single Sign On (SSO) Integration: Simplify user access with a single authentication point across all applications. * Data Migration and Loading: Efficiently transfer and organize existing data into the Gridlex system for immediate usability. >>APP SUITE: * CRM: Manage customer relationships effectively with a comprehensive suite of CRM features. * Shared Inbox: Centralize communication channels to streamline correspondence and enhance collaboration. * Customer Service, Help Desk, and Ticketing: Deliver superior customer support through integrated service and ticket management systems. * IT Service Management (ITSM): Optimize IT services with tools designed for efficient ITSM processes. * Master Data Management: Consolidate and manage your organization's critical data for improved decision-making and operational efficiency.

Unipile

unipile.com

Incorporate APIs for email and messaging to facilitate direct conversations through LinkedIn, Gmail, and WhatsApp within your application, enhancing user productivity and satisfaction.

Enchant

enchant.com

Better conversations with your customers. Our customer-centric products help you provide AI‑powered support with a personal touch. Omnichannel shared inboxes, knowledge bases & live chat. All in one intuitive platform. For teams of all sizes.