Desku

Desku is an all-in-one customer service platform designed to streamline customer interactions across multiple channels, including social media. It offers a comprehensive suite of tools to manage customer queries efficiently, ensuring timely resolutions and enhanced customer satisfaction.

Key features of Desku include a robust ticketing system, which allows businesses to track and manage customer support requests effectively. The platform also supports live chat, enabling real-time communication with customers to resolve issues promptly. Additionally, Desku provides a knowledge base feature, where businesses can create and share articles and FAQs, empowering customers to find answers independently.

Desku also supports the creation of service level agreements (SLAs), ensuring that customers receive timely support and fostering trust and loyalty. The platform offers detailed reporting and analytics, providing insights into customer interactions and helping businesses identify areas for improvement. With its AI-assisted features, Desku helps streamline team management and customer query handling, making it a versatile tool for businesses seeking to optimize their customer service operations.