DeskDay

For managed service providers and internal IT teams handling support requests, DeskDay brings ticketing and service operations into one workspace. Users can submit requests by email or through IT-Connect on the web, desktop, mobile, or Microsoft Teams, then chat with technicians and follow ticket progress. Technicians can assign and schedule work, track SLAs and time, and use workflows and a knowledge base to manage service desk tasks. DeskDay also supports project management, customer announcements, quality checks, timesheets, reporting, contracts, and invoicing. Built-in AI tools can answer questions about DeskDay data, help technicians review ticket context and draft replies, and assist with triaging and assigning incoming tickets. It is designed for teams that want to manage customer or employee support, service delivery, and billing in a single PSA platform.

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