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IT Service Management (ITSM) tools encompass the policies, processes, and activities involved in delivering and managing IT services. These tools help businesses design, deliver, and improve IT services by making them more efficient, standardized, and effective. Built around ITSM frameworks, these solutions offer a range of features, such as service desk management, asset tracking, incident and change management, and knowledge bases. They also establish consistent, repeatable workflows for various IT tasks. Beyond enhancing efficiency and standardization, ITSM tools also improve transparency in IT service delivery. They allow teams to track and monitor IT interactions from start to finish, providing better auditability and making it easier to manage and resolve issues. While IT teams use ITSM tools as part of their daily operations, end users across the business may also interact with these systems through features like ticket submission, self-help troubleshooting, and access to knowledge bases. ITSM solutions are typically part of a broader suite of IT management software, which may also include help desk software, enterprise IT management systems for larger infrastructure needs, and other related tools.
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ClickUp
clickup.com
ClickUp is a cloud-based productivity platform for managing projects, tasks, and team collaboration with tools like chat, Docs, and Gantt charts.
Zendesk
zendesk.com
Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.
Freshservice
freshservice.com
Freshservice is a cloud-based IT service management solution that streamlines operations, supports employee services, and enhances efficiency through automation and AI-driven insights.
ServiceNow
servicenow.com
ServiceNow is a cloud-based platform that streamlines service management across various industries, enhancing workflows in IT, customer service, and HR.
TeamDynamix
teamdynamix.com
TeamDynamix is an IT service management platform that integrates project portfolio management and enables no-code configuration for various enterprise functions.
Squadcast
squadcast.com
Squadcast is an incident management platform that streamlines incident response and on-call workflows for enterprises, improving tech team efficiency and system reliability.
DevRev
devrev.ai
DevRev is a platform for SaaS companies that integrates customer support, product development, and sales, enhancing collaboration and automating processes.
Ivanti
ivanti.com
Ivanti is a platform for IT and security management that enables secure, efficient device and application management across various operating systems.
Deepser
deepser.com
Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.
EasyVista
easyvista.com
EasyVista is an IT service management platform that helps organizations manage IT services and assets efficiently, ensuring compliance and supporting remote operations.
Cortex
cortex.io
Cortex is an internal developer portal that helps streamline the software development process by cataloging tools, scoring performance, and facilitating improvements.
FelixSphere
felixsphere.com
FelixSphere is a SaaS management platform that helps businesses manage the life-cycle of digital products and services using an AI IT manager.
Atomicwork
atomicwork.com
Atomicwork is a service management software that automates IT and HR support, streamlining workflows to enhance employee productivity and operational efficiency across organizations.
Zapoj
zapoj.com
Zapoj is a SaaS app that enhances business resilience by managing critical events, enabling collaboration, and coordinating responses during disruptions.
Issuetrak
issuetrak.com
Issuetrak is an issue-tracking software that helps businesses manage support requests, automate workflows, and streamline resolution processes across various industries.
Vivantio
vivantio.com
Vivantio is a service management app for B2B teams, offering ticket management, workflow automation, and a self-service portal for efficient incident resolution.
SymphonyAI
symphonyai.com
SymphonyAI is an AI platform that enhances operational efficiency in various industries through predictive and generative AI applications, improving business processes and insights.
AutomationEdge
automationedge.com
AutomationEdge provides automation solutions for IT and business processes using RPA, AI, and machine learning to streamline tasks and improve efficiency.
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