IT Service Management: best apps and software

Freshservice

Freshservice is a cloud-based IT service management solution that streamlines operations, supports employee services, and enhances efficiency through automation and AI-driven insights.

Atera

Atera is an IT management platform that offers remote monitoring, ticketing, and automation tools for MSPs and IT teams to manage operations efficiently.

ConnectWise Manage

ConnectWise Manage is a cloud-based platform for technology companies to manage operations, including help desk, sales, and project management efficiently.

incident.io

Incident.io is an incident management app that helps tech businesses streamline incident response and facilitate collaboration among team members.

TeamDynamix

TeamDynamix is an IT service management platform that integrates project portfolio management and enables no-code configuration for various enterprise functions.

Autotask

Autotask is a cloud-based platform for managing IT operations, offering tools for ticket management, CRM, sales, and billing to improve business efficiency.

Syncro

Syncro is a unified platform for managed service providers, offering RMM, PSA, invoicing, remote access, and automation tools to streamline IT management.

Spiceworks

Spiceworks is a cloud-based ticketing system for IT service management, offering support tools, inventory management, and community connections.

SuperOps

SuperOps is a unified management platform for MSPs that combines PSA and RMM tools to streamline IT operations, automate tasks, and enhance service delivery.

Hornbill

Hornbill is a cloud-based app for business collaboration, focusing on service and IT management, process automation, and data analytics to improve efficiency.

DeskDay

Cloud-based PSA for MSPs that centralizes service desk, projects, billing, timesheets, reporting, QA, announcements, and multi-channel end-user support with real-time operational data.

ME ServiceDesk

ME ServiceDesk is an IT service management solution for tracking and managing IT requests, incidents, and workflows in mid to large organizations.

SolarWinds

The SolarWinds Help Desk Essentials Pack integrates ticketing and remote support tools for IT management, enabling centralized incident handling and remote access.

Risotto

Risotto automates IT support by ticketing and resolving access requests, expediting unresolved issues, and teaching users troubleshooting steps through integration with tools like Slack.

Deepser

Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.

Xurrent

Cloud-based IT service management app for handling incidents, requests, changes, problems, assets, and automated support workflows.

Espressive

Espressive is an IT service management app that automates support requests, enhances user experience, and reduces help desk call volume through AI-driven assistance.

Giva

Giva is a cloud-based, HIPAA-compliant service management app for help desk, ITSM, and customer support. It provides ticketing, SLA tracking, reporting, analytics, and AI-assisted agent tools.

Serval

Automates IT help desk requests and onboarding/offboarding using AI-generated workflows, routes complex tickets to staff, and enforces policy checks and access logging.

ITSM 365

Cloud-based service desk for managing support tickets, SLAs, assets, workflows, knowledge bases, and reports across IT and other business departments.

EasyVista

EasyVista is an IT service management platform that helps organizations manage IT services and assets efficiently, ensuring compliance and supporting remote operations.

Atomicwork

Atomicwork is a service management software that automates IT and HR support, streamlining workflows to enhance employee productivity and operational efficiency across organizations.

Vivantio

Vivantio is a service management app for B2B teams, offering ticket management, workflow automation, and a self-service portal for efficient incident resolution.

N-able MSP Manager

N-able MSP Manager is an app for managed service providers to handle ticketing, workflow automation, billing, and customer management from a centralized dashboard.

Incisio

Incisio automates incident management with AI: triage, escalation, workflow orchestration, Slack integration, automated postmortems and incident analytics.

FireHydrant

FireHydrant is an incident management platform that helps IT and DevOps teams respond to and resolve incidents collaboratively and efficiently.

BMC

The BMC app improves IT Service Management with AI-driven automation, predictive analytics, and user-friendly interfaces to enhance operational efficiency and service reliability.

U.STRA ITSM

U.STRA ITSM app offers IT and business consulting services, focusing on cloud solutions and migration for AWS, NCP, TOAST, and Azure platforms.

Everest

Automates MSP service desk tasks using AI agents that work in your PSA to resolve tickets faster and reduce repetitive work so technicians can focus on higher‑impact tasks.

Deskhero

Deskhero is an app that automates help desk tasks, improving customer support through AI responses, ticket management, and customizable workflows.

ServoDesk

ServoDesk is a cloud-based IT service management platform that streamlines service requests, automates workflows, and integrates with third-party applications for effective support.

Okdesk

Okdesk manages service requests, dispatching, field work, equipment maintenance, contracts, SLAs, inventory, and reports for support, IT, and maintenance teams.

Sunrise Software

Service desk and service management app for tracking incidents, requests, contacts, self-service, and knowledge sharing in one system.

MINT Service Desk

MINT Service Desk is a web-based service management tool for tracking IT requests, managing assets, and facilitating communication between users and support teams.

SimpleOne

SimpleOne automates IT, HR, asset, CRM, development, and other business services with configurable workflows, self-service tools, and centralized data.

Ravenna

Ravenna is a Slack-based service desk that helps IT, HR, and operations teams manage employee requests, automate workflows, and track support performance.

Invarosoft

Invarosoft is an IT management solution that replaces email support with IT support panels, offering tools for asset management, service management, and infrastructure oversight.

Zest MSP

Zest MSP is a management tool for IT service providers to streamline operations, manage tickets, assets, and reporting for improved efficiency and service delivery.