Podium

podium.com

Podium is a customer communication platform that improves interactions through messaging, review management, payments, and analytics for businesses.

Salesforce

salesforce.com

Salesforce is a cloud-based CRM platform that helps businesses manage sales, marketing, customer service, and analytics, with customizable tools and automation features.

Intercom

intercom.com

Intercom is a customer messaging platform that enhances communication through automation and support tools for improved customer engagement and service.

Freshdesk

freshdesk.com

Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.

Zoho Desk

zoho.com

Zoho Desk is a customer service help desk app that manages communication across multiple channels, streamlining support operations and improving response times.

RingCentral

ringcentral.com

RingCentral Contact Center is an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations (including leading CRMs) and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution, offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

Help Scout

helpscout.com

Help Scout is an email-based customer support software that helps teams manage communications, automate tasks, and provide personalized assistance.

JustCall

justcall.io

JustCall is a communication platform for businesses that enables calling, SMS, email, and WhatsApp interactions, with automation and integration features to enhance customer engagement.

GoTo

goto.com

GoTo is an app for online video conferencing and IT management, enabling virtual meetings, collaboration, and comprehensive IT solutions for businesses.

Tidio

tidio.com

Tidio is a customer service software that provides live chat, chatbots, and AI support to help businesses improve customer support and engagement on websites.

Vonage

vonage.com

The Vonage app is a communication platform for businesses that facilitates voice, video, and text communications, with features for collaboration and customer service automation.

Helpwise

helpwise.io

Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.

Chative

chative.io

Chative.IO is an omni-channel messaging platform that combines live chat and AI-driven chatbots for efficient customer support and direct sales via social channels.

Prokeep

prokeep.com

Prokeep is a customer communication platform for wholesale distributors that centralizes messaging and improves engagement, efficiency, and sales.

Missive

missiveapp.com

Missive is a collaborative email management app that centralizes team communication through shared inboxes, internal chat, and automated workflows.

Moxo

moxo.com

Moxo is a client management platform that streamlines communication and project workflows between businesses and their clients through a unified hub.

WATI

wati.io

WATI is a customer engagement platform that uses WhatsApp's Business API for real-time conversations, automated messaging, and team collaboration across various businesses.

Front

front.com

Front is a customer service platform that centralizes communication, facilitates team collaboration, and uses AI for automation and analytics.

Bling

bling.cloud

Bling is an All-In-One Customer Communication Platform with a Business Phone & a unified Social Media Inbox connected with a smart CRM. Bling helps small business owners manage all of their customer communication in one single place. Bling provides a Unified Inbox which can be connected to multiple Social Media Accounts or Pages, Gmail Accounts, a VoIP based Business Phone with phone number of your choice (US & Canada) - unlimited calling & text and an integrated Smart CRM which automatically registers every interaction across all the channels as a unique lead. Business owners now don't need to worry about missing any leads or revenue and can significantly improve their customer satisfaction.

Connectly.ai

connectly.ai

Connectly.ai is an app that automates and manages customer communications across multiple platforms like WhatsApp and SMS for better engagement and efficiency.

Verint

verint.com

Verint provides a customer engagement platform that helps businesses improve customer interactions through analytics, feedback, and integration with other systems.

OpenText

opentext.com

OpenText Corporation (also written opentext) is a Canadian company that develops and sells enterprise information management (EIM) software.OpenText, headquartered in Waterloo, Ontario, Canada, is Canada's largest software company as of 2014 and recognized as one of Canada's top 100 employers 2016 by Mediacorp Canada Inc.OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms. OpenText aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.OpenText employs over 14,000 people worldwide and is a publicly traded company, listed on the NASDAQ (OTEX) and the Toronto Stock Exchange (OTEX).

Respond.io

respond.io

Respond.io is a platform that streamlines business communication by integrating chat and voice channels, facilitating lead management and customer interactions.

HelpCrunch

helpcrunch.com

HelpCrunch is a customer communication platform offering live chat, chatbots, CRM, email marketing, and analytics to enhance support, sales, and engagement.

Cisco

cisco.com

Cisco Spaces is a cloud platform that connects people & things with spaces to transform buildings into smart spaces. Using the power of Cisco devices as sensors (Catalyst, Meraki, Webex) and the Spaces ecosystem, the platform aims to make buildings safe, smart, sustainable, and seamless. Cisco Spaces harnesses the power of Cisco hardware and sensors (Catalyst, Meraki, Webex) making buildings safe, smart and sustainable with seamless people experiences.

Close

close.com

Close is a CRM platform designed to streamline sales processes, manage leads, and enhance productivity through multi-channel communication and task management.

Interakt

interakt.shop

Interakt is a platform that utilizes WhatsApp API to enhance business communication, sales, and support through automated messaging and customer interaction management.

Trengo

trengo.com

Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.

Omnichat

omnichat.ai

Omnichat provides chat commerce solutions for retailers, integrating messaging channels and AI tools to enhance customer interactions and streamline sales processes.

MyAlice

myalice.ai

MyAlice is a customer communication tool for Shopify and WooCommerce brands, integrating multiple channels and features for order management and support.

Pylon

usepylon.com

Pylon is the customer operations platform for modern businesses helping fast growing companies like Deel, Hightouch, Merge, Clay, and Monte Carlo Data to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app chat, and Slack communities. Pylon automatically track customers issues across all the places you talk to your customer, giving a unified place to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement. Pylon is trusted by the and more to help scale CX operations across customer support and customer success.

Watermelon

watermelon.ai

Watermelon is the most user-friendly conversational platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start automating your customer service by using an AI chatbot. The chatbot makes sure you are available for your customers 24/7, during every step of their customer journey.

Chat Board

chatboardapp.com

Chat Board is a web app that helps you automate business customers’ communication with artificial intelligence-driven chatbots and a chat system integrated with the most-used platforms. Seamlessly connect OpenAI (ChatGPT) and Google to unlock powerful AI features.

Crexendo

crexendo.com

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo VIP Platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

HappyFox

happyfox.com

HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.

Marchex

marchex.com

Marchex Marketing Edge delivers an easy-to-use conversational intelligence solution that reveals which marketing campaigns and channels are generating inbound calls and texts, what happened in those conversations, and enables data-driven decisions to improve digital marketing performance and maximize revenue. From call routing to call outcomes, Marchex Marketing Edge helps you optimize the value of every inbound call or text.

Rasayel

rasayel.io

Rasayel is a B2B sales platform for WhatsApp, offering team inboxes, chatbots, broadcast messaging, and CRM integrations for efficient customer communication.

Acquire

acquire.io

Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling, Acquire empowers teams to proactively resolve complex sales, service, and support issues in real-time across all channels. With Acquire, businesses can continuously engage customers while minimizing resolution time and redundancy. Acquire’s flexible and scalable software suite meets the customer service, sales, and support needs of any business — on any device. Acquire is headquartered in San Francisco. The company’s customers span the globe and include several Fortune 500 brands. Acquire is backed by groups like Base10, S28 Capital and Fathom Capital.

BoldDesk

bolddesk.com

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.

Chekkit

chekkit.io

Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth.

Kimoby

kimoby.com

Kimoby is a cloud-based platform for business messaging, appointment management, and SMS marketing to enhance team collaboration and customer engagement.

Atlas

atlas.so

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: * Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. * Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. * Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. * Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. * Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. * Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. * Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.

WorkHub

workhub.ai

WorkHub is an AI-powered team success platform that offers collaboration tools for remote teams to enable hybrid work, increase engagement, productivity, and employee morale. The platform is designed to meet all needs of connectivity, collaboration, and celebration with a single platform. It offers affordable conferencing, tickets, recognition, and rewards at 1/5th the price of other platforms. It also provides universal connectivity for internal and external team members with hassle-free audio/video conferencing and messaging features. Additionally, it has a ticketing system for managing team tasks and customer queries from a single place, with shared mailbox integration for offering seamless customer experience. WorkHub is an affordable solution for teams looking to increase efficiency and connectivity in the hybrid workplace.

LimeChat

limechat.ai

LimeChat helps e-commerce brands sell, support, and market on WhatsApp. They have been pioneers of WhatsApp commerce, working with 300+ leading brands like HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. They help reduce CAC, boost retention, and deliver amazing experiences through WhatsApp, making it over 10% of their online revenue. Their focus is on helping businesses create exceptional experiences on WhatsApp! What makes them the trailblazer in WhatsApp experience? 👉 GPT-powered Chatbots for human-level experiences 👉 2-way WhatsApp campaigns for 2x ROI without spamming 👉 AI-enabled CRM built for e-commerce 👉 The best-performing Click to WhatsApp ads They would love to give businesses a tailored consultation to help deliver the best experience on WhatsApp.

VoiceSpin

voicespin.com

VoiceSpin is a global cloud-based VoIP telephony provider offering call center solutions that enable businesses to effectively manage their inbound and outbound communications with prospects and customers through voice and SMS text messaging. Get international local numbers from 160+ countries and expand your global reach while improving your Call Answer Rates with local caller ID. Empower your sales team to make thousands of outbound calls with an AI auto dialer that connects leads to the best-suited agents based on the probability of making a successful sale. Streamline your inbound call management with features like IVR, call routing, inbound call queues, and queue callbacks to deliver quick and efficient support and improve customer experience. Leverage real-time dashboards and advanced analytics to keep track of the most critical call center metrics and KPIs and make data-informed decisions. Review call recordings to uncover inefficiencies in your processes, assess agent performance, and identify agent knowledge gaps and training opportunities. Automate call quality monitoring with AI speech analytics. Prevent compliance issues with keyword spotting, real-time warnings, and call whispering. Schedule and run bulk SMS campaigns customized to specific audiences, scale your outreach efforts, and drive more customer engagement. Integrate your call center with 50+ leading CRM systems and business apps to automate agent workflows and provide agents with more context for delivering more personalized experiences.

Alivo

alivo.ai

Alivo is automating customer communications, helping businesses deliver instant, personalized, and intelligent interactions that actually drive business. Its advanced AI technology enables seamless and efficient conversations, allowing businesses to expand their reach and enhance customer satisfaction. Alivo helps home service companies capture more leads, convert them quicker, and drive repeat business with an AI-powered lead management platform.

MailMetrics

mailmetrics.com

Mail Metrics delivers complete clarity and control over your essential customer comms. Take charge of your most vital comms with the enterprise platform that makes them visible, digital, and compliant.

Edge

startedge.com

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews.

Airdocs

airdocs.io

AIRDOCS helps businesses like yours to develop targeted, engaging personalised communications and notifications by making it easy to use your in-depth customer data like gender, age, location, product purchase history and buying patterns. By being cloud-based, AIRDOCS can provide small and medium enterprises with a full suite of large-enterprise functionalities – along with the greater flexibility, speed-to-market, and lower costs needed by SMEs. AIRDOCS allows you to create messaging in different media formats (PDF, HTML, text & video), implement multi-channel delivery of print, email, SMS, and DocuSign services. Every document, email, text message, statement, contract or push notification you send is all part of the larger, ongoing conversation with your customer. Turn to AIRDOCS when your needs outgrow your capabilities. We’ll help you succeed with our multi-channel, next-generation communications cloud platform for unprecedented deployment flexibility and complete control over communications. It's so simple with AIRDOCS, the clever correspondence platform

Gallabox

gallabox.com

Gallabox is a communication platform that uses WhatsApp Business APIs to enhance customer engagement and automate sales processes for various industries.

DemandHub

demandhub.co

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

Desku

desku.io

Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.

Umnico

umnico.com

Umnico is an omnichannel communication app that allows businesses to manage customer interactions across multiple messaging platforms from a single interface.

Hatch

usehatchapp.com

Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can turn more leads into appointments, sales, and repeat customers without the overhead costs. Satisfy customers, alleviate employee burdens, and scale your revenue with Hatch.

Glassix

glassix.com

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

Quadient

quadient.com

Quadient AP Automation by Beanworks gives accounting teams, from CFOs to AP professionals, the ability to work together from anywhere. With Quadient AP, you can reduce follow-ups, eliminate 83% of data entry with AI-powered data capture, and cut invoice processing costs by 86%. Strengthen AP controls with approval workflows for POs, invoices, and payments that automatically route requests to the right staff members at the right time. With greater control and better visibility across AP, you can reduce risks and hold all departments accountable for following finance processes.

CINNOX

cinnox.com

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. They help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data They achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

GoSite

gosite.com

GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digital era. Our cloud-based suite of mobile and web tools transforms the way our customers run their business, on the go, and everywhere.

Chat Breezes

chatbreezes.com

Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and proactively engage with individuals who interact, paving the way to sell by chat. KEY FEATURES: * Inbound Conversations: • Unified Social Inbox: Respond swiftly to all direct messages, comments, mentions, reposts, and story mentions across channels. • Custom Tagging: Categorize with custom tags and automation rules for lightning-fast solutions. • Synced Product Catalog: Share product links directly through conversations for seamless order tracking. * CRM: Access clients’ order history and bios to build your social media CRM for personalized interactions. * Automation: Proactively engage with individuals who interact with your social posts for lead generation, updating customer contact info, and converting comments into sales. Why E-commerce Sellers Love Us: * Amplify pre-sale interactions on social media, turning engagements into transactions. * Effortlessly manage product catalogs and orders, enhancing the sales process. Why SMBs Choose Chat Breezes: * Streamline marketing and sales on platforms like WhatsApp for a more targeted approach. * Harness customer insights for personalized services and optimized campaigns. One Platform. Infinite Possibilities. Whether you're an e-commerce maestro or an SMB virtuoso, Chat Breezes empowers you to conquer social commerce effortlessly. Manage conversations, identify buyers, and propel your sales journey – all from one dynamic platform.