chatlyn

chatlyn is designed for hotel and resort teams that need to manage guest messages across multiple channels and coordinate communication throughout a stay. It brings WhatsApp, email, website chat, Booking.com, Facebook Messenger and Instagram conversations into a shared inbox, where staff can assign conversations, track their status and add private team notes. Guest messages and reservation details can be viewed together on a guest profile, helping teams keep context when responding or handing requests between shifts. AI can answer guest questions on supported channels using information provided by the property, in the guest’s language, and hand conversations over to staff when needed. For email, it can draft replies for a team member to review and send. chatlyn also supports two-way message translation, and AI-generated summaries and reply suggestions help staff work through conversations. Hotels can connect supported property management systems so reservation events and guest details can inform automated messages before, during and after a stay. Teams can build guest segments using reservation data and custom attributes, then use lists and WhatsApp campaigns to send relevant messages. The platform also includes reporting, a website chat widget and mobile apps. chatlyn is a guest communication and engagement platform; it is not a property management or booking system.

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