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Get a dedicated desktop app for Grasp on Mac, Windows, and Linux with WebCatalog Desktop.
- Launch Grasp directly from your Dock or taskbar.
- Work without distractions in a dedicated window, separate from your browser tabs.
- Manage multiple Grasp accounts and switch between them without logging out.
For online retailers and small businesses managing customer questions across several channels, Grasp helps support teams keep conversations organized and avoid losing track of replies. It brings email, WhatsApp, Facebook Messenger, Instagram Direct and live chat into a shared team inbox, with customer contact history shown together in a timeline. Teams can sort and label conversations, assign questions to team members, use saved replies for common enquiries, and create separate inbox views for different teams. Grasp may suit businesses that want to manage customer support from one place while giving staff context from earlier interactions.
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