Enhance your experience with the desktop app for Omnichat on WebCatalog Desktop for Mac, Windows.

Run apps in distraction-free windows with many enhancements.
Manage and switch between multiple accounts and apps easily without switching browsers.

Omnichat is a comprehensive platform designed to integrate conversational commerce and AI, empowering businesses to enhance customer interactions. It offers a suite of AI-powered tools, including the AI Customer Service Agent, AI Copilot Agent, and AI Sales Agent, which work together to provide instant, accurate, and personalized experiences for customers.

Key features of Omnichat include the ability to manage WhatsApp broadcast campaigns efficiently, handling everything from delivery timing and target customer segments to content creation and performance analysis within a single platform. The platform leverages customer interactions and extensive product knowledge to create engaging content within conversations, allowing businesses to personalize their communications and respond effectively to customer needs. This approach fosters deeper connections with customers and drives satisfaction, transforming each interaction into a valuable touchpoint for improved customer experiences and long-term loyalty.

Omnichat's ecommerce-focused chatbot UI is particularly notable for its ability to boost sales and simplify customer interactions. It offers features like personalized product recommendations, cart recovery, and order tracking through an intuitive interface. The chatbot automates responses to FAQs and supports guided shopping experiences, enhancing conversion rates and customer satisfaction across various platforms, including websites, messaging apps, and social media.

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.

Categories:

Business

Conversational Marketing Software

E-Commerce Personalization Software

Social Commerce Platforms

Live Chat Software

Chatbots Software

Omnichannel Commerce Software

Customer Communications Management Software

Website: omnichat.ai

Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to Omnichat. All product names, logos, and brands are property of their respective owners.

Omnichat

Alternatives

You Might Also Like