Sinch Engage

Sinch Engage is a comprehensive communication platform designed to enhance customer engagement through various channels. It offers a robust suite of APIs for messaging, voice, and email, allowing businesses to build personalized interactions with their customers. The platform supports omnichannel communication, including SMS, MMS, RCS, WhatsApp, and more, enabling businesses to reach their audience across multiple platforms seamlessly.

One of the key features of Sinch Engage is its support for RCS Business Messaging (RBM), which provides rich, interactive experiences such as videos, carousels, and branded content. This capability allows businesses to deliver immersive, context-aware interactions that can significantly enhance customer engagement. Additionally, Sinch Engage offers verified sender IDs, which help build trust by ensuring secure communication and reducing phishing risks.

The platform is designed to integrate with major CRMs and other third-party tools, although it may require custom integrations in some cases. Sinch Engage also supports video communication, making it suitable for applications like telehealth or remote services. Overall, it provides businesses with the tools needed to create engaging customer experiences across multiple communication channels.