LimeChat

LimeChat is for e-commerce customer support teams that need to manage customer messages and follow-ups while away from their desks. The app brings conversations from WhatsApp, Messenger, web chat, email, Facebook, and Instagram into one help desk, where agents can assign and update conversations, add private team notes, and use labels to find and prioritize queries. Agents can check order details linked to a conversation and share tracking information, or respond to shoppers with product details, images, and discounts. Real-time notifications and ready-made replies help teams respond promptly. CX metrics, including first response and resolution times, provide a snapshot of support activity and performance. The app is intended for people who already have LimeChat login details.

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