Atlas

Atlas is for customer support teams that need to manage conversations across channels and understand the context behind each request. Its shared inbox brings together tickets from chat, email, SMS, WhatsApp, Slack and other supported channels, with customer profiles and a chronological timeline of past conversations and activity alongside each ticket. Agents can replay customer sessions to investigate problems, while support teams can use AI to draft replies or handle customer questions, automate ticket routing, and build chatbots. A self-service Help Center and customer portal let customers find answers and track tickets. Reports help managers monitor ticket volume, response times, customer satisfaction and team performance. Atlas may suit teams looking to combine customer service, troubleshooting and support operations in one workspace.

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