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Omnilinx is a versatile application designed to streamline various processes and enhance user experience through its robust features and capabilities. The app offers a comprehensive platform for managing and organizing tasks, providing users with a centralized hub to access and interact with different functionalities.

At its core, Omnilinx focuses on delivering a seamless and intuitive interface, allowing users to navigate and utilize its features efficiently. The app is designed to cater to diverse needs, providing tools and resources that support productivity and organization. By integrating multiple functionalities into a single platform, Omnilinx aims to simplify workflows and improve overall efficiency.

Key features of the app include its ability to facilitate communication, manage data, and provide insights that help users make informed decisions. Omnilinx is built to be adaptable, ensuring that it can be tailored to meet specific requirements across various contexts. This adaptability, combined with its user-friendly design, makes the app a valuable resource for individuals and organizations seeking to optimize their operations and enhance productivity.

Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS. Key features of Omnilinx include: * Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations. * Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions. * Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey. * Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support. * Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration. * Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise. * Multiple websites support within the same business account. * Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions. * Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities.

Categories:

Business

Customer Communications Management Software

Website: omnilinx.com

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