Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS.
Key features of Omnilinx include:
* Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations.
* Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions.
* Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey.
* Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support.
* Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration.
* Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise.
* Multiple websites support within the same business account.
* Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions.
* Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities.
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