Qpien

Qpien is for e-commerce customer service and sales teams that need to handle customer questions across multiple channels without switching between separate apps. Its shared inbox brings together conversations from website live chat, WhatsApp, Facebook, Instagram, email, and other connected channels, so agents can assign and manage inquiries in one workspace. Connect supported e-commerce platforms to view customer and order details alongside conversations, and manage marketplace questions from the inbox. Qpien also includes tools for automating routine replies and routing, AI-assisted support, phone conversations, and performance reporting. It may suit online retailers looking to coordinate pre-sale questions and post-purchase support in one system; available channels and features depend on connected services and plan.

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