Enchant

Enchant helps customer support teams bring customer questions from multiple channels into one place and coordinate replies. Its shared inbox handles email, phone calls, text messages, WhatsApp, Facebook Messenger and Instagram, with tools to assign conversations, add private team notes, organize requests and view each customer’s communication history. Teams can publish searchable knowledge bases and add a website Messenger that combines live chat, help articles and a contact form. AI tools can help draft, edit, translate and summarize replies; an AI agent can handle live-chat conversations and pass unresolved questions to a human agent. Enchant is suited to businesses that want to manage customer support conversations, self-service help content and website chat in one platform.

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